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If you ride BART but lack enough stored fareto exit the station, the fare gate will read UNDERPAID: GO TO ADDFARE. Addfare machines are located inside the paid area. Key Clipper information translated to Spanish. I called Clipper, and after a 60-minute hold on a 75-minute estimated wait, the polite customer service rep started the process to restore the missing money, telling me, If you have no activity for six months, it gets deactivated., In a pandemic, with 90% of tech working from home, even the Clipper rep admitted to driving to work, because being on transit with other people is scary., Clippers terms state that after three years your card is inactive, but theres something weird about Undelivered Order Transaction ordering products or cash value that is not added to a Card for more than 180 days after payment has been received., Pardon my anger and incredulity: Clipper will abscond with my balance? Your mobile wallet will display purchase options for your selected Clipper card. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. We've made it easy with quick guides to every service on Clipper. So if your primary funding source is declined, your order will be charged to your backup card. If you are signed up for automatic reloading or if you order your pass online or by phone, Clipper will automatically add the new pass to your Clipper card the next time you tag, after the original pass has expired. See our Virtual Tour of the Victoria Clipper V. Our direct route between Seattle and Victoria, BC on the Victoria Clipper V ferry is around 2 hours and 45 minutes between Pier 69 in downtown Seattle and Belleville Terminal in Victorias downtown Inner Harbor. Have others had this problem with funds being frozen or seemingly disappearing from your Clipper card? You can use Clipper cards on all Bay Area transit agencies. Requires iPhone 8/Apple Watch Series 3 or later. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929. My wife tried to the use the card lately since ac just started charging but they told her it didn't no have enough. When booking online, please mark the box noting that a guest will require standard wheelchair assistance and contact us with any questions so that we may add a note to your reservation. In Seattle, the nearby Bell Street Pier garage is located at 9 Wall Street, directly across Alaskan Way from the Edgewater Hotel. We encouragevisitors to planahead and add Clipper to theirphone in advance of arriving to the stationinstead of having to wait in lines to buy a paper ticket or Clipper card at the station. U.S. Customs & Border Protection will start processing passengers at least one hour before departure. The outside viewing deck does not have reserved seating. This page includes How RTC cards work, accessible information, and using Clipper equipment. However, you will need to register your card as part of the process, if you havent already done so. All discounts are set up in advance through Clipper. Your value normally will be available by the first day of the benefit month, but you have to tag your card to a card reader to pick up the value and update your card balance. After your second tag, the card reader will display a message that your initial tag was refunded. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. BART is primarily selling paper tickets from the vending machines. Each checked luggage item must weigh less than 50 pounds with linear dimensions that do not exceed 62 (length + width + height) including handles and wheels. My card shows it was cleared month ago but the card is saying it doesnt have enough money. If you are going to ride the Cable Car,ferry, or buses, put Clipper on your phone. Select machines accept credit and debit cards. Use the same ticket when you exit. I have loaded a lot of money on a clipper card through the website months ago. Youth and Senior Clipper cards can be obtained by mail or there are multiple locations across the Bay Area where you can apply and immediately receivea Youth or Senior card (on the Clipper discountswebsite select "Staffed Locations" under "Location Type" for Youth and Senior card services). As of October 2022, new plastic Clipper cards are in limited supply at SFO station due to global supply chain issues. "It's overwhelmed our ability to process the applications." Complete the form below and a dedicated account manager will be in touch. Correct, all reserved seating is located indoors and you will select your seats when booking your trip. To order a Clipper card, visit Get Card. You may also bring other food onboard, but no outside alcohol may be consumed onboard. Try tagging your card again. -Sign up for Clipper-Access Clipper Account-Clipper Customer Service. This might take a few seconds. 5 6 6 comments Best Add a Comment BooksandPandas 1 yr. ago I would give them a call! Purchase at various retail locations , including BART and Walgreens. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. Please note that all passengers arriving in Seattle from Victoria will then go through a final clearance by U.S. Customs and Boarder Protection at the Seattle terminal. And you can do it anytime. Call Clipper Customer Service at 877.878.8883, TDD/TTY 711 or 800.735.2929, to request reimbursement of any cash fares you feel have been mistakenly charged to your card. Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.- 4 p.m. custserv@clippercard.com. There is a 50 cent surcharge per trip for paper tickets. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. Was I supposed to activate it somewhere? Please provide ages for all child passengers, Seattle to Victoria overnight hotel package, special discounts for children and military personnel. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. In Victoria, very limited daily pay parking is available at the terminal and overnight pay parking is available at the Hotel Grand Pacific, which is about a block from the terminal. 213-204-2900. Add Clipper to your phone before you take-off! New to Clipper? 877.878.8883. They also shared that the card on the account that is most likely mine was deregistered on Oct 7th and . How does Auto-Reload work with monthly passes? But if a customer already has value on his/her card, that value should not be removed. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. You have up to 6 months to spend down your balance, so you can load the funds. My card/value was blocked due to an expired credit card. Discounts; Where to Use; Locations . He started his journalism career as a sports editor in Iowa in 1975. On the cable car, the conductor carries a handheld card reader. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. We will automatically send a declined payment notice to the email address in your Clipper account. Hop on our sleek, high-speed FRS Clipper catamarans for a relaxing and scenic cruise experience. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). BART isparticipating in the new Clipper START means-based fare pilot program, which is administered by the Metropolitan Transportation Commission. This is done immediately with credit cards, but it can take up to 10 days if you are using a checking account as your payment method. If it is damaged, however, you will need to pay the $5 fee for a replacement card and restoration of your balance. If you have more questions about Clipper services, Auto-Reload, passes and transit benefits during COVID-19, please see our Frequently Asked Questions. It currently shows I have the amount in the pending passes area but shows I have it in cash value. BART Customer Service is available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). The tag will not register if you place your device or card too low or high on the screen. Yes, both vessels offer a gift shop with a wide array of fun and unique Pacific Northwest apparel including t-shirts, sweatshirts, hats and beanies as well as stickers and postcards. Will the toll lanes reduce traffic jams? If you are setting up Auto-Reload for a transit pass for the first time, Clipper will charge your credit card or bank accountbeforemaking the pass available for you to pick up. Clipper cards pending pass? 2,123 Reviews. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. You can obtain parking validation tickets from one of our agents in our Seattle or Victoria terminals or onboard the vessel. Our seating options include both Standard (non-window aisle) table options on the upper and lower deck as well as Premium (window aisle) seats. If you need a new Clipper card, save $3 dollars and use Clipper with Apple Pay and Google Pay on your phone or Apple Watch. Seating class changes between Standard and Premium seating will require agent assistance. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. questions, log in to your account. Phone. Need help planning your trip? How did $300 disappear from our Clipper cards?, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, How did $300 disappear from our Clipper cards? Load a Clipper card onto your phone and pay with Apple Pay or Google Pay. You'll need to use the Clipper app to set up Auto-Reload for a card on your phone. While we dont normally sail over rough waters, occasionally it can be choppy once were underway due to Mother Nature and sudden weather changes in the Salish Sea. This page includes how to tag, card issues, and visitor info. In your Clipper account, select"Add Value" and selectTransit Pass then BART and then the amountof HVD you want. The exception is BART HVD, which will be available the following day. Yes. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. Our cancellation and refund policy for all trips booked on the San Juan Clipper fast ferry and all associated whale watching tours is the following: Standard Fare:Fully refundable for cancellations received 2 or more days prior to travel, non-changeable/non-refundable within 2 days. EMAIL US. Please submit all travel cancellation or change requests through our Contact Us page. Please allow ample time in your schedule to check in required luggage. Yes. In person at the AC Transit Customer Service Center. You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. If you hear three beeps, you do not have sufficient value and need to add more value to your Clipper card. At your request, we can mail you a new card with your balance restored, typically within 2 business days. Key Clipper information translated to Chinese. Monthly passes are for a specific calendar month and must be loaded to your card before the pass expiration date. Your 31-day pass becomes active the first time you use it to pay a fare. All FRS Clipper employees and crew are fully vaccinated against COVID-19. U.S. Immigration . Key Clipper information translated to Spanish. NOTE: checked luggage will be checked in and paid for (Credit Card ONLY, Cash is NOT accepted) at the FRS Clipper terminal on your day of travel. Focusing on the Pacific Northwest, we've curated the best hotels and tours to help you explore the region we call home. I was charged the wrong fare. For faster replacement, you also can pick up your replacement card at a Clipper Customer Service Center. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. This is different in the phone environment. Should you want to change your booking in any capacity, a $30 USD fee will be charged and you must contact us to modify your booking. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your card. What if Im having trouble using my Clipper card at a bike share station? Yes, our San Juan Clipper fast ferry can accommodate standard manual wheelchairs and has a standard manual wheelchair accessible restroom onboard. To find out more information about replacing an RTC card, please visit 511.org. Failure to provide such evidencemay make you inadmissible to Canada. This happens automatically, with no disruption in your ability to use Clipper. The programgives qualifying adult riders a 20% discount on BART trips. A: You made me laugh, thanks! Ferry Building San Francisco Monday-Friday, 8 a.m.-6 p.m.Saturday, 8 a.m.-5 p.m.Sunday, 10 a.m.-4 p.m. 1600 Franklin Street Oakland Monday-Friday, 8 a.m.-5 p.m. 3331 North First St. San Jose Monday-Friday, 8:30 a.m.-4 p.m. 55-A West Santa Clara St. San Jose Monday-Friday, 9 a.m.-6 p.m. Our departure times between Seattle and Victoria vary seasonally. A: Your anger is warranted. I set up Auto-Reload, but its not showing up in my online account. Call (877) 878-8883 to order from a Customer Service Representative. If you store your card in a wallet or near chip-based cards that use radio frequency information, remove it and tag it separately to the card reader. When you first set up automatic loading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. My wife tried to the use the card lately since ac just started charging but they told her it didnt no have enough. If you set up Auto-Reload for a Caltrain, Muni, VTA or SamTrans monthly pass, we can only automatically reload your new pass from the date your old pass expires to the end of the sales window for that pass. To use your plastic card, locate the Clipper reader and tag it by holding it flat against the Clipper logo. Choose an Option to Begin Planning Your Trip. Clipper automatically checks for a valid pass. Fares are based on distance traveled. Registered cardholders can report lost, stolen or damaged cards and request replacements. If you dont have enough cash to add the minimum balance to exit the station, please speak with the Station Agent for access to the free area to add value. ), the DO WHILE construct terminates and control passes to the statement immediately following the ENDDO. View vessel seating chart for San Juan Clipper. Comfort Class Features priority boarding, a spacious private cabin area on the upper deck, leather seating as well as complimentary snacks and refreshments. When traveling between the United States and Canada it will be necessary to pass through Customs and Passport Control on either leg of the trip. If you forget to tag off, thats the fare you will pay. You can use cash value on all transit systems that accept Clipper. Children from countries other than the US or Canada will require a passport and possibly a Visa. If you are using a BART paper ticket: When you get to the fare gate, insert your ticketand it will be returned to you. You can also modify your booked seats at anytime by visiting our seat selection portal. For more information, visit Sales and Service Locations. Key Clipper information translated to Chinese. If you dont have an international data plan, be sure to disable your phones data settings until you can find a hot spot to avoid charges. Clipper is a regional transit card that can be used on all transit in the Bay Area. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. Paper Tickets For Andriod phones, you may need the move your phone around. There is a 50 cent surcharge per trip for paper tickets. For a list of all locations and services, including where to apply for a Youth or Senior Clipper card, visit Sales and Service Locations. For all other cards on your phone without HVD, value will be available immediately. Guests traveling on our San Juan ClipperSeattle whale watching tours do not need to present identification other than a boarding pass. Hotel Package: Non-refundable within 4 days of travel date. We work with a highly-vetted portfolio of outstanding hotel partners to offer you great deals on overnight stays. We strongly recommend that you check-in online prior to arriving at our terminals for travel. Contact your programs administrator for instructions on replacing a card. Bicycles are stored on the outside deck subject to the elements. If you have a monthly pass, it will obviously expire at the end of the month. It depends on how you buy your pass. All guests are welcome to use the top outside viewing deck as desired during our trips. However, there are 3 Clipper vendors at SFO. Riders are also able to add enough fare to a paper ticket to exit the station usingadd fare machines located inside the paid area. If you enter a station and change your mind, seea station agent before exiting to avoid the excursion fare. For guests traveling internationally, please review our ID and Requirements carefully before booking travel. In addition to receiving great hotel rates, you also benefit from a special discounted ferry fare if you add a hotel to your booking. Can I set up Auto-Reload for cash value and a pass? Get Morning Report and other email newsletters. Be sure to review the paper ticket fare chart at the station. As part of our Whale Watching Guarantee, if you dont see whales on your San Juan Clipper whale watching trip, you will receive a voucher for another trip on us. Cookie Notice Phone: (213)-204-2900. You will need to tag your card to a card reader or ticket machine to activate it. Clipper is an all-in-one transit card that keeps track of any passes, and value that you load onto it, while applying all applicable fares, discounts and transfer rules. What happened to my order? HVD applies only to BART rides. The Clipper call center is open Monday through Friday, 7 a.m. to 7 p.m., Saturday 7 a.m. to 4 p.m. You may experience longer than normal wait times. If you have an 8 ride pass, your rides will expire in 30 days. Please enter the ages for all children 18 and under. Credit and debit cards are widely accepted across Canada, and ATM machines with 24-hour access are available throughout greater Victoria. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. If you purchase value for your Clipper card online or over the phone, it wont be available immediately. If your card is found to be defective through no fault of your own and you have had it for less than a year, we will replace the defective card and restore your balance free of charge. Many transit agencies offer some type of 31-day pass for your convenience. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code. When you first set up automatic reloading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. I've found putting the Clipper as close as possible to the outside of one side of my wallet and then being careful to always tap with that side down helps. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. No notice, even though they have my email? Open the Clipper app and select the card you want to set up for Auto-Reload. If you do not tag your card again until May 24, the new pass will be activated with a start date of May 24 and an expiration date 31 days from the start date. Why isnt it on my Clipper card? They may present one of the following documents: If both birth parents are not present, you must provide a signed (preferably notarized) statement from the parent(s) authorizing the child to travel out of the country or proof of custody. The garage offers parking forONLY $10 per calendar day! Muni Fares & Passes. BART's HVD tickets, which are good only for BART trips, give you a 6.25% discount: You pay $45 for $48 in value or pay $60 and receive $64 in value. See full menu. If one does not use the Clipper card for six months, it can be frozen. In order to book using your travel credit please reach out to a reservations agent using our contact us form. Find out about Clipper cards, visitor and monthly passes, rates and discounts. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. Only registered Clipper cards are eligible for refunds. The Go Pass is valid for the calendar year until Dec. 31 at midnight. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. STANDARD Fares Round-Trip only: Standard fares are fully refundable for cancellations received 2 or more days prior to travel, non-refundable within 48 hours of travel date. 1 Reply kororon 3 yr. ago Does your wallet have a money clip with a magnet? On a successful tag, your Apple Watch will beep, and lights and a Travel OK screen will appear on the machine. What is the best way to tag on the new Clipper card readers? Use EXIT to terminate a DO WHILE structure based on a condition other than the DO WHILE condition. Yes. If you are prone to seasickness or motion sickness, we proactively provide complimentary ginger candies as well as Dramamine and Meclizine, which we recommend you take as soon as boarding is completed. You can tag Clipper to pay fares on all Bay Area transit agencies and use it to access other services. Your value will be available immediately if you add value to a card in Apple Wallet or Google Wallet, whether you are adding the value through the Clipper app or in your wallet. Cash value and transit passes are not interchangeable. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. You can bring pets onboard the Victoria Clipper and San Juan Clipper ferries, if they are in a carrier and accompanied by a person (animals cannot be transported as cargo). Both discount and regular Clipper cards can be ordered and managed online. BART fares are set with a mileage-based formula, therefore time-based passes (e.g., weekly or monthly) are not available. Since our boats travel far from the shore on portions of our journey, we are unable to offer Wi-Fi onboard our vessels. Choose your payment method and complete the order. Center your Apple Watch display over the "Tag Here" graphic on the screenyou might have to hold still or rotate your wrist to align the device properly. We strongly encourage customers to take advantage of the time to unplug from technology! Discounts; Where to Use; Follow. Can two people use the same card at the same time? I recently registered my card but for some reason my card is 'still pending' and tomorrow is going to be the 5th day. Here's what to expect when you tag your card: On buses, light rail, ferries, Caltrain and SMART: The card reader will beep We are encouragingridersto put a Clipper card on their mobile phones instead of obtaining plastic Clipper cards because global supply chain issues have depleted the inventory of plastic cards. You can also stop at a transportation information booth to buy a card and load all types of value, including the Muni Visitor Passport good for 1, 3 or 7 days of unlimited rides on San Franciscos transit system. Your session is about to expire due to inactivity. If the condition evaluates to false (.F. Bay Area Bikeshare users who use Clipper cards will also need to keep their plastic cards to unlock bikeshares. Proof of eligibility is required for discountClipper cards and tickets and therefore are not available at station vending machines. Who CANNOT use Clipper on iPhone or Android phones for fare payment? This site is protected by Google's invisible reCAPTCHA. Select your Clipper card and then choose an amount to add to your Clipper card, then select 'Add.' Every rider needs their own digital card (multiple cards can be added toa phone's digital wallet). Hold it flat against the Clipper logo on the Clipper reader until you hear it beep or the BART fare gate displays \OK\. You can load up to $300 on a Clipper card. The following cannot be used on iPhone or Android phones for fare payment: The Clipper Customer Service Centers at Embarcadero BART/Muni Metro station, AC Transit, and the Bay Crossings store are open with limited hours. Please plan accordingly and allow sufficient time. Select Clipper card and follow the instructions to add a card and load value. Sign up for year-round getaways, special offers, and more. To provide payment, log in to your Clipper account and edit the payment information in My Profile. You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. A Station Agent can help direct you. For Caltrain and SMART, you can cancel your ride and get a full refund if you tag again at the same station within 15 minutes. For single rides, adult Clipper cardsget a 6.25% discount on cash value rides by buying $48 worth of value for $45 or $64 worth of value for $60. We do allow walk-up day-of guests to purchase tickets if space allows. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. When does the new 31-day pass become active? Free Wi-Fi is available in both our Seattle and Victoria, BC terminal. Check out our virtual tour of the Victoria Clipper V! Reddit and its partners use cookies and similar technologies to provide you with a better experience. YES! You will need to tag your card to a card reader or ticket machine to activate it. Choose to stay logged in or to log out. What happens if my transit benefit order will exceed the $300 cash balance limit? Proof of payment is required. This means we couldnt process your payment for automatic reloading. Clipper: Clipper is the all-in-one transit card for the Bay Area. I'd like to plan my visit to the Bay Area in advance. learn more. Check out the r . Once you set up Auto-Reload, we need to confirm your payment method is valid. If you want to change your class of seating, you will need to reach out to our Reservations team. ADVISORY: Please refer to the Waterfront Seattle website and WSDOT website for updates and directions ahead of your planned travel and allow ample time for arrival to our Wall Street parking garage. The passenger-only round-trip fare for the Victoria Clipper ferry ranges from $115 USD $160 USD for a 7-day advance purchase round-trip ticket depending on the time of year.
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