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How to Set up Your Shipping Options: First Steps, Update item specifics in bulk using the file download/upload feature, How to create a listing: the step-by-step guide, Rules and restrictions in selling: items categories and number of listings, How to register as a seller on eBay: step-by-step guide, What to Do if My eBay Seller Account Is Blocked, How to Set up Your Shipping Options: Step-by-step Guide, How to Set Shipping Exclusions to Specific Regions, How to make your packaging eco-friendly: 11 tips for a sustainable eBay seller, How to make your listings more mobile-friendly, Checklist: your perfect listing to sell clothes, New Bulk Listing Tool: advantages and features, How to list faster with business policies, How to create a listing with a charity option, Selling Limit and Zero Insertion Fee Listings, How Listing on eBay International Sites Can Help Increase Sales, eBaymag: the tool to manage listings and optimize shipping, How Buyers Feedback Affects Your Feedback Metrics, How to improve your seller performance standards, Setting buyer requirements or blocking a buyer, What to do if a buyer has not paid for the item, Monthly Zero insertion fee listings and basic fees on international eBay sites, Changes to VAT import regulations for the EU in 2021, What does it mean for eBay to manage payments, How to set up and change your payment method for fees and selling costs, Selling Products with a CE Mark into the EU, Extended Producer Responsibility (EPR) for business sellers listing on ebay.fr, Extended Producer Responsibility (EPR) in Germany, Using of the UKCA/UKNI and CE markings in the UK market, eBay Stores on international eBay sites: fees and benefits, Connect with more buyers using social media, Promoted Listings Standard, Advanced, or Express? For example, if you bought a set of six paintbrushes but only received four, you can return the set for a full refund or the seller may offer to let you keep the ones you received and give you a partial refund. Is Getting a Refund for a USPS Late Delivery Possible? Everything you need to know about buying from international sellers and the benefits of eBay International Shipping and theGlobal Shipping Program. if (document.referrer) document.write ("&referer=" + escape(document.referrer)); if (document.referrer) document.write ("&referer=" + escape(document.referrer)); Once the buyer has let you know that they have an issue, you have 3 business days to make things right. An agent may include a family member, neighbor, friend, or work colleague. Delivered to Agent for Final Delivery ANNISTON, AL 36207 _____ Dion D. Rode US NAVY/US ARMY(RET) NRA LIFE MEMBER. An agent refers to whoever receives the package, but it doesn't only have to be an authorized person. So, this essentially the same as requesting reimbursement for packages that were stolen, or lost after delivery. In these situations, though, the USPS specifically look for ways to deliver your package to authorized agents. I called usps and they said it would be delivered today and said the tracking info was wrong, the info would be updated to the correct info. This allows them to get the package to a person that can finalize the delivery for them, allows them to focus on other packages that they have to deliver, and also guarantees that youre going to be able to get your package in a reasonable amount of time, too. what can i do? The buyer has not received the parcel and requires a refund. document.write ("&loc=" + escape(window.location)); What does "delivered to agent for final delivery" mean? Social Followers18.7kFansFacebook20.8kFollowersTwitter1.8kFollowersInstagram636SubscribersYouTube112FollowersLinkedIn136QuoraLove Counter. Packages often end up at the local postal service, and the USPS tracking system shows the same status. New comments cannot be posted and votes cannot be cast. ", One seller expressed gratitude but sought clarification, writing in part, "when they say "the policy" do they just mean how CSR's will handle INR cases if they come up, or are they resolving the eBay tracking software to notate 'Delivered' despite the USPS language about delivering to an agent for final delivery?". In a screenshot uploaded by a seller, the USPS tracking showed: Sellers said they believed they had fulfilled their duty and could do no more to prove they shipped the item to the customer. Be sure to ship to the address listed in checkout. document.write (document.charset ? It helps to provide a better customer experience, and it might make it easier to come to an agreement about their issue. Does your buyer live in Melbourne, KY? Because its possible one of these may apply to you, I wanted to share them with you. Youll know who to ask, theyll be able to tell you where the package is, and youll be good to go! You will also be able to work with them directly to find out what options are available to you. Type in your tracking number. Returns happen. '&charset='+document.charset : (document.characterSet ? And, I would NOT refund yet. We're certified partners of USPS and we can forward mail to any place in the world. More shipping tips from your fellow sellers! If your address has a mailroom or parcel lockers, this is the first place Id recommend checking most commonly, this is where its at. Something went wrong. DoNotPay is an advocate of consumer rights and can help you bypass time-consuming and tedious processes when dealing with small-time sellers and multinational retailers alike! An agent refers to whoever receives the package, but it doesnt only have to be an authorized person. Copyright 1995-2023 eBay Inc. All Rights Reserved. Our address is Linton Indiana","The postal service claims that the shipping label stated, Indianapolis, Indiana. Delivered to Agent for Final Delivery - What Is It? My question is rather basic: how should I ask sellers to ship my goods so that delivery always reaches the final destination, not an "Agent"? If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. Honestly it makes no sense. Free shipping for many products! It doesnt make much difference whether it was handed to you, or an authorized agent. Keep in mind that you have 3 business days to resolve their issue before they can ask eBay to step in to help. My package was out for delivery and shows it arrived at the unit today then it was delivered to an agent 4 hours later. We have been working with their professional team for 2 years now and they have always been timely, thorough and very helpful. 12-17-2014 06:26 AM. You'll also see this information when you add an item to your cart and at checkout. respond to the case with the tracking number, it should close in your favor. When a buyer has an issue with an order, it doesnt only risk creating an unhappy customer, it can also create extra work for you. lives in melbourn ky and that is what is on the label. Learn how to track your item all the way to your doorstep. There was a problem fetching the translation. What Does Delivered To Agent For Final Delivery Mean On USPS? You can track your parcel at any time to see where it is or if it got stuck in transit. Follow the instructions they provide until the issue is resolved, Visit a nearby USPS location and speak to an employee about your request. The package was delivered to the agent for final delivery in Indianopolis, IN November 15th. if (document.context) document.write ("&context=" + escape(document.context)); Read all your mail virtually. The reshipper tells me that they never received the package, while USPS tells me that the package reached the destination. document.write ("'><\/scr"+"ipt>"); Wondering what to do if USPS says delivered in mailbox, but there is no package, why Amazon delivery is so slow, or how late USPS delivers packages? Feel free to share other examples. So, this will be the post office youll want to reach out to! When this message is used, the package is typically at adifferent location like a mailroom, for example. Most of the time when someone accepts a package on your behalf as an agent for you they are going to want to seek you out and give you your package just as quickly as possible. Sit back and relax while we do the work. ago Tip Sellers posted examples of tracking numbers that showed how USPS Tracking displayed such deliveries. Find out what to do if you need to change the address your item is being shipped to. What is USPS Priority Mail Express & how much does it cost? In this article, Ill be covering what exactly this message means, who currently has your package, and what to do if you dont end up receiving it along with other common questions as well. In some cases, a seller may have to cancel an order for example, if a buyer has sent a cancellation request or hasn't paid for an item in time. //]]>-->,