emails not sending to btinternetkwwl reporter fired
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1) Set up an email address with a free service. After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. 23-04-2021 email not sending from iMac iPad is working ok. My email is not sending from my iMac (iCloud). Thanks for the examples that have been provided so far. 25-08-2021 Hopefully, we can get this resolved quickly. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. omissions and conduct of any third parties in connection with or related to your use of the site. 11h05. Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. 09-07-2019 Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. 23-04-2021 So, I did checked around it seems that smtp is not working. Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password Send yourself a test email. It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. on Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? It seems that my account SMTP setup was changed (without my input). I am using the Outlook app on a Samsung phone. 23-04-2021 17h33. mingoslkd, call Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. BT L1 agent wasn't able to resolve and it has been passed to their email support team. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. A workaround would be to use another SMTP - for example gmail if you have a google account. All postings and use of the content on this site are subject to the. There'll likely be four of these, two from BT servers and two from Plusnet servers. Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. We understand that you are experiencing issues sending emails. For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. Doing so can save hundreds of pounds. BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. After 3 years, then-current everyday prices for all services apply. Anyone else experienced this and got any suggestions on how to proceed? 15h31. This is a BT residential customer to customer forum. 14h17, on Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. 26-08-2021 You can send and receive messages, but not actively manage the account. My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. 23-04-2021 That sounds like something has been stuck in a queue somewhere. Examination of the message heads of the delayed emails might be informative. BT are blocking the complete domain which the sender is sending from. I also feel slightly better I am not alone. I have tried sending the simplest of messages, namely a message titled Test and the text Test message. 14h00, on This is going to need looking at by their email support team. Policies vary between broadband providers. No disrespect intended as your advice is probably based on years of experience of BTs service! Go back to . Why? I cannot send even the simplest of messages this morning. This will work as long as your old email account is still active. To start the conversation again, simply That helps us fund This Is Money, and keep it free to use. It's not just that there has been a delay. What can we help with? 21h18, I have got my email working again. I know that I haven't received most of the emails sent from btinternet.com addresses at all. 09-07-2019 With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. What does this mean? 14-07-2019 - We do not send parcels to PO BOX addresses. If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. Maybe that's the issue, although there has been no problem up until yesterday. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! View cart for details. - last edited on We repeated the test and the same thing happened. Can you please hold the power button on the phone and iPad until you see a menu and choose power off. 19h32. on I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. This is exactly the same as my issue - with the 993 / 465 too. I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. PaddyB. Go through and update your details for each one with your new email address. btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. 10-07-2019 BT Email - best practices for postmasters and senders of email. 5) Set up an auto-responder message on your old email address. As soon as I removed that link all was well again. 13-07-2019 The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. This amount is subject to change until you make payment. Though as the BT email service is independent of the Plusnet one, we can't speculate as to any issues or configuration choices that have been made by their team. Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. Email: timforrester@btinternet.com. I can take the same message and copy it into gmail and send from there and it gets through with no problem. Your post does not go to BT. I spoke too soon. Surface mail is also available; please e-mail us for . on Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. Please update the server configuration to continue connecting to this account", with the option to cancel or update. 18h40. Do other emails they send get to where they need to go? I have the exact same problem. I can take the same message and copy it into gmail and send from there and it gets through with no problem. What can be done to fix this problem please? We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. If not, how do we get a moderator involved? It might be worth changing your SMTP port to see if that helps. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 6h21. Terms and conditions of the sale . Just one other thing that might be relevant. A warm welcome to the forums. Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. BT Email - best practices for postmasters and senders of email | BT Help, on Have you had the chance to try the steps in the article below? Below is an article to help guide you through the process. From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. 15h27, on I expect that they are simply burying their heads in the sand and do not look at all. Townman, Gandalf. Comic should be in the grade given in the listing title. It's very annoying and slightly weird. If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. Re: Emails from btinternet.com addresses not received. 2 users liked/thanked this post: Those who wish to hold on to their email account just have to log in from time to time to keep it active. . Delays in Emails being delivered can arise from a multitude of reasons. Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter provided; every potential issue may involve several factors not detailed in the conversations Surely other services would similarly suffer. Has anyone experienced this problem. Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. Many customers find the BT community forum is a great way of getting help. I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). Any ideas? There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. 19-12-2022 It is they that should investigate why other email providers don't have this problem. Any suggestions please, User profile for user: I can send & receive the bt emails using the Samsung mail app. 19-12-2022 on 10-07-2019 16:52 EST 04 Mar 2023. on None of the posts I have seen are the same as my problem however. Not receiving @btinternet email. You may have to register before you can post: click the register link above to proceed. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. on Does anybody have any idea how I can resolve this, other than changing ISP. 'All of my contacts have it. By posting your comment you agree to the house rules, The comments below have not been moderated, By That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. This amount is subject to change until you make payment. As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. Just goes straight to outbox, then tries to send . My email is not sending from my iMac (iCloud). Thank you anyway. About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. I manually changed the outgoing port to 465 and repeated the procedure above, but still couldnt send emails from my phone no problem doing so on my laptop. If I go into iCloud web page, then I can send and receive as normal. I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. Emails from btinternet.com addresses not received. I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. Today all of our emails addresses would receive, but not send. I've got a "failed delivery message". Yesterday, I managed to contact BT via webchat. That is because he has a Virgin Media email address, which would be deleted if he switched away. Announcements, Guides & Community Updates. You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. They must realise that they have a dreadful name. All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. Please check your email settings. on Has anyone else encountered this and found a solution ? If you're having problems, try logging in to webmail. So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. I changed "Authentication" to "Password" and clicked on "Save". It's reassuring not to be alone. Incoming mail works, but unable to send anything. In my view, the Postmaster group are doing it the wrong way round. So can it be that btinternet webmails pass through ok and btinternet emails sent via other email clients don't? on Are there really just two of us having this problem? The problem is also affected by the addressee. While members are not getting emails, they do appear as posts on the Google Groups page. Accounts that are inactive for six months . on This is NOT 'A solution'. I then asked them to login to BT webmail and send me another email and that one came through straight away. I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? @stevebrass Thanks, but same result as before. Sending or receiving email. Virgin Media says email accounts are only available to current customers. The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. 26-08-2021 My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. Last week I phones an advisor with a somewhat similar response. All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). It is very annoying, I hope you guys reach me out soon. on In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. - last edited on I have a group of 14 people set up under Outlook 365. At my age, I just don't have the energy to set up a new email address and tell everyone.'. Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com any proposed solutions on the community forums. Log in issues. It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. How can we as customers get BTs attention and ensure that there is a fix? . This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. Thanks for the super fast analysis and reply. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. ), on Using webmail? If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. We think inflation-busting, mid-contract rises are grossly unfair and have been campaigning in recent weeks for suppliers to think again. 20h33 This started suddenly about 5 or 6 weeks ago. BT internet email problem Hi. One further piece of information. I later found I wasn't receiving emails from another friend with a btinternet address so it looked like this might be the common connection. Thanks for your reply, Townman and thanks to Anne too. Many have had the same address since they first went online many years ago. You can send and receive messages, but not actively manage the account. If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. I have deleted the app and reinstalled it. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. This amount is subject to change until you make payment. You can usually find the option to redirect in the inbox settings of your old email account. Copyright 1995-2023 eBay Inc. All Rights Reserved. 11-07-2019 I consistently receive this warning:whenever I try. Delays in Emails being delivered can arise from a multitude of reasons. 2. I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. This was a pain, but I went along with it or else I couldnt use email. A forum where Apple customers help each other with their products. I am experiencing it with emails from different addreses within a domain which belongs to another ISP. I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. MisterW, bobpullen. I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years.
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