item not as described ebay return shippingkwwl reporter fired
14 de abril, 2023 por
Returns cannot be closed at the request of a seller. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. You'll also be responsible for covering return shipping costs. This will get them to move the decision in my favor and pay out the damage coverage. Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. 3. eBay will review your case and get back to you within 48 hours. They will just accept that they are not covered and walk away. If you implement these return policy tips to your eBay listings, your return requests will be less and your actual returns will be almost non-existent! They do this to me ALL the time, some even state in the return "hey do you sell this (other size) because I'd like to exchange". naM fo elsI. You pay for return shipping if youre returning the item because you changed your mind, and the sellers return policy states that buyers are responsible for return shipping. I go over the item with a fine toothed comb and try to mention and notate anything that may be wrong with the item. If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. 2. SelectExamples of alternative shipping arrangements below for more information. Do not refund until your item is back to you. Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. The buyer is responsible for return postage costs. Another sale previously had the buyer claim an item was defective when I know it was not. Something went wrong. Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. International shipment of items may be subject to customs processing and additional charges. We have several policies built into our business model that protect us from having to return items. Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. I might add something such as "Please make sure it is the correct Size for your application before ordering, thank you!". If the expected shipping charges cost more than the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. Send you a message The seller may ask you for some more details about your return request. How to Set up Your Shipping Options: First Steps, Learn more how to set up return options in Sell Your Item form, Learn more how to set up two basic return rules, Learn how to set up advanced return rules, Update item specifics in bulk using the file download/upload feature, How to create a listing: the step-by-step guide, Rules and restrictions in selling: items categories and number of listings, How to register as a seller on eBay: step-by-step guide, What to Do if My eBay Seller Account Is Blocked, How to Set up Your Shipping Options: Step-by-step Guide, How to Set Shipping Exclusions to Specific Regions, How to make your packaging eco-friendly: 11 tips for a sustainable eBay seller, How to make your listings more mobile-friendly, Checklist: your perfect listing to sell clothes, New Bulk Listing Tool: advantages and features, How to list faster with business policies, How to create a listing with a charity option, Selling Limit and Zero Insertion Fee Listings, How Listing on eBay International Sites Can Help Increase Sales, eBaymag: the tool to manage listings and optimize shipping, How Buyers Feedback Affects Your Feedback Metrics, How to improve your seller performance standards, Setting buyer requirements or blocking a buyer, What to do if a buyer has not paid for the item, Monthly Zero insertion fee listings and basic fees on international eBay sites, Changes to VAT import regulations for the EU in 2021, What does it mean for eBay to manage payments, How to set up and change your payment method for fees and selling costs, Selling Products with a CE Mark into the EU, Extended Producer Responsibility (EPR) for business sellers listing on ebay.fr, Extended Producer Responsibility (EPR) in Germany, Using of the UKCA/UKNI and CE markings in the UK market, eBay Stores on international eBay sites: fees and benefits, Connect with more buyers using social media, Promoted Listings Standard, Advanced, or Express? Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. It was an auction that I won. . I will fight for them to cover my packages. If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. If you take these 10 tips and add these policies to your listings, you will keep your buyers happy and satisfied and almost all but eliminate returns! Print an eBay return label Tip Research your model before purchasing this because there will be no returns for buying the wrong item. However, we're here to help. You can also check the progress of your return request at any time. Check out this video to understand how dimensional weight is measured when shipping. If the problem is small, I take advantage of the eBay partial refund policy. - edited I have details about my terms with shipping, returns, freight shipping, and refunds. See the table below for guidance on issuing a partial refund. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. A buyer insists the item was not as described in order to force a return. Escalate to eBay if you don't reach a resolution within 3 business days. Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you'll need to work with the seller to agree on the shipping service and cost before returning the item. Refunds go back to your original payment method and are typically available within 3-5 business days. Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case But they don't have to disrupt your businessor your profits. You are sure the item wa. EBay always checks these messages and they want to see that you did everything you could to resolve the buyers issue. There are two categories of return requests from customers: 1. This makes no sense and should be illegal. eBay accepts the word of the TRS when the TRS reports the buyer as abusing the Money Back Guarantee (that is, false INAD/SNAD). If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. 09:32 AM If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. 114K subscribers in the Ebay community. I'd really like another option. View cart for details. We guarantee that you will get the item you ordered or get your money back. (2) One does not activate this seller protection by calling customer service. If the item is still working and the not as described problem is small, the person may want to keep the item and accept the partial refund. Remaining helpful and polite will definitely help with your return dispute or in the event that the person leaves negative feedback that needs to be removed. Returns give the buyer the opportunity to return the item if, for example, it doesnt fit or they simply dont like it. Since last Fall, a Top Rated Seller does not need proof. This doesnt happen often, but it has happened! If you send out an item and it gets to your buyer damaged and you dont have insurance, you WILL BE refunding the cost of the item! Tip You can wait, inspect the item, and make sure that it is in the same shape as when you sent it. If they are rude or threatening to you, do not retaliate. If the buyer put in a formal return request, you can accept the return, send them a shipping label, and wait for the item to get back to you. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. Message 3 of 7 latest reply 1 Helpful If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. Check out our FREE intro Workshop! For more information about who pays for return shipping and how to send the item back, see return shipping for buyers. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under our seller protections. If you lash back at them rudely, it will be much harder to work together to resolve the dispute. You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. View cart for details. I dont have to pay to get the item back and the person is happy because I resolved their problem. See our page on. He tried to re-tie it down with new straps and put in a request for a refund. No. Well also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. After a few emails, I was able to piece it together that he dropped the cooktop when he was getting it off of the truck at his home. If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. If you select, A label from their preferred carrier:if the seller provides you with a shipping label, theyll send it to you directly, and you can print it from the Here's your return shipping labelemail or message that youll receive in, You can ship using an eBay label, in which case we will deduct the label cost from your refund, You canpurchase a label directly from a carrier of your choice and upload it to the return. interesting we just share whats worked for us and we have given partial refunds, weve never lost a shipping claim because of our pictures, and we dont accept returns. You know its interesting that the post I read before yours says The seller covers the cost of the return. It is in the return interface, as the seller reports a buyer for being a bad buyer. Please read the rules Only if you have proof that the seller is lying (a conflicting message from buyer etc.) If you're responsible for the return shipping costs, you'll see the price of return shipping, and be able to purchase your label. You can choose whether to accept returns if a buyer changes their mind about a purchase. No. If you have a large stock and are ready to automate the way that you manage different parts of the return process, learn how to set up two basic rules to automatically accept returns or send immediate refunds. There are several ways you can send an item back to the seller. Spread the word, we know how to break the . See details. Does the tracking number show it was delivered? You want to have all of your bases covered and be very detailed and specific about anything that could possibly be wrong with your item. 01-08-2020 I have no problem refunding the items if returned in the original condition, but feel I should not have to pay to have them returned to me nor should I refund the original shipping (which is true and not inflated). (MBG). After 23 years selling on Ebay, I have learned that adding my own Terms & Conditions to my eBay listing is very helpful. Learn more about our signature confirmation requirements. One buyer in particular contacted me asking for a partial refund for an item that he received damaged. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. If you havent received an item, we usually refund your money immediately via PayPal. NOTICE: 3D glasses are all different and must have a compatible TV set to work. Select your reason for the return and enter a comment about why you're returning it. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. Often times, they will say something that was clearly stated in my listing. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. See ourpartial refund guidelines. When I go in to create a listing on eBay, I can choose the option No returns. This is something I make sure I have checked each time I list something on eBay. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. The dispute is Not As Described. EBay gives you the opportunity to add 12 photos to your listing. We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. For example, if an item arrived with a minor scratch,but the buyer is happy to keep it. To request a return, select the item you want to send back from your recent purchases above, or use the button below. This will definitely help any return request case that comes your way and a good habit to get into. Let me say this, It shouldnt be. Its very rare for us to have to accept a return. Let the seller know how they can help resolve the problem. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. 3. eBay will review your case and get back to you within 48 hours. There's no way around losing an Item Not As Described case. Buyer pays for return postage: . The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. All Rights Reserved. Covers your purchase price plus original shipping on virtually all items. Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. If the seller is responsible for the return shipping costs, they'll let you know how they wantthe item to be sent back to them. If you've changed your mind and no longer want to return your item, it's easy to cancel your request. ", Apparently they did research ("By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV"). I gave alot of money for an item from ebay to a seller. If youre a reseller in 2023, you can find deals on items in many places. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. Sometimes returning an item may require additional, alternative shipping arrangements, like adding insurance to your package. (oh and that happened b.c ppl would send it back stating wrong size). How long should I give a seller to fix the problem before I contact eBay? Not to do partial returns Ifyou use an eBay returns label, tracking details areautomatically uploaded. Take a front, back, side, and inside view of your item. Youll receive the return shipping label credit on your monthly invoice. If, after a few days, youre not happy with the sellers resolution, were here to help. Here you can discuss all things shipping with other members. Learn more about our Condition of returns policy. You can always report the buyer later for misusing the MBG. Just remember, if it is not mentioned in the listing, its a potential reason eBay would side with the buyer in an event of an Item Not As Described return request. eBay's policy today (2016) is that if something isn't as described, the seller pays for return shipping, regardless of any policy claims by the seller in his listing. If you're not able to resolve things with the seller, you can ask us to help. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. Do you have to accept returns to sell on eBay? This is obviously not how I shipped it out and was damaged in shipping. Add a message to the buyer explaining why the refund wasn't full. Say something like: There is a scratch on the back, please see photo #9 for details. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. It is best to have a plan for such shrinkage just as any brick-and-mortar business does. When he sent back the photographs of the damage to the cook top, I could see that the straps he used were not the same as the ones I had shipped it with. What Do You Do? Keep in mind that some returns can remain open for up to 35 business days. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! The seller will be required to send you return shipping (a label if he is in Canada, money (usually by Paypal) if he is elsewhere. Car & Truck Safety & Security Accessories, Returns, missing items, and refunds for buyers, How to print an eBay return shipping label, If the seller is paying for return shipping, how to print an eBay return shipping label, Select the shipping carrier from the dropdown list. Good luck! For more details, please see our Condition of returned items policy. I first got into buying and selling items when I was 16 years old, and have been hooked ever since. The seller covers the cost of the return. Make sure to follow our, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. Heres how to add the tracking information to your return if youre using your own return shipping label: If you're returning an item that has a total cost of $750 or more, you'll need to use a tracked service with signature confirmation. You can still close it if things are resolved. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. You dont need a special printer or self-adhesive labels when printing return shipping labels. The eBay Money Back Guarantee is not a product warranty. If you know me, you know Im not one of those people. You can go to the Resolution Center and contact the seller. Maybe you listed the item with wrong information or you didnt include something in the listing that needed to be included. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. 2022 Flea Market Flipper. It has mostly been a hobby that makes some extra cash, but sometimes it serves as my main income as well. 2. itemyou can deduct up to 50% We'll remove feedback and defects and we'll take care of any remaining issues with the buyer You'll receive a credit for returns shipping cost when the buyer falsely says the item is not as described. To the OP- the great thing is, you are selling items without much competition, apples to apples. This is a good option for low-value items. Accept the return:The buyer will send the item back to you for a full refund. On top of clicking no returns in the actual listing, and putting my Terms & Conditions in, I notate it again that the item is as is, no returns.. 1. The seller will also pay for return shipping. If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. Delivery: Estimated between Wed, 22 Mar and Thu, 6 Apr to 98837. Disclaimer. where! If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. In some cases, your response options may differ. You might be asking, "Do private sellers have to accept returns?" The answer is No. Something went wrong. If you add these tips in your listings, 9/10 times eBay will side with you in the event you get a request to return an item. This is just a third reminder that I will not be accepting returns and will help the buyer to be more sure about themselves when they purchase the item. This happens more often than not. Sometimes I want to say NO IT's the ONLY size I sell so there's NO CONFUSION! I have reported the buyers, but I still have all 12 returns counting against me. Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original shipping cost. Refund the buyer, the buyer keeps the item. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. I don't like to report people but feel I have no option here and the buyer really has violated policy by claiming the items were not as described and defective. When the seller accepts your return request, youll either receive a return shipping label from eBay or the seller, or youll be asked to purchase a label directly from a carrier. Copyright 1995-2023 eBay Inc. All Rights Reserved. Now of course, if a TRS abuses this protection (examples are in the FAQ of the link I posted above), then they will be removed from this benefit, so it is to the benefit of the TRS to be clear about why they are exercising the protection. See Partial refund guidelines. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. I will ask them if they want to keep the item and I will give a partial refund with Paypal for X amount. Noin line with 'ebay reality' it works .more like THIS as posted upthread>>>>>>>>Still, it wouldn't really matter what you put in the description. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Send a message to the customer to solve the problem. You don't accept returns in your policy, and the buyer changed their mind about a purchase. I sent him a message apologizing and requesting more information and photographs of the damage. Good luck and sorry you encountered this circumstance. Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay. There is a big reason for this. In the rare instance, this can happen. 07-05-2020 If you choose to use your own carrier, we recommend using a tracked service. I also had a listing that was marked as parts only returned as defective? This is something I have saved as a document and I just copy and paste it into all of my listings. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. This is the plan of action I take with the few requests that I get for a return and 9/10 times, eBay sides with me. This is how it is and one of the risks of doing business on eBay. When a buyer opens a Not As Described case, the sellers options are few. Generally, theyll ask you to send the item back using one of the following: The sellermay contact you to make other arrangements, such as returning the item to their store or reimbursing you for return shipping. At any rate, there is no such policy as "no returns" when a buyer files a not as described case, even if they make everything up. If it is a lame reason (and sometimes it is! If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. Regardless of the outcome, will the buyer be able to leave negative feedback? This may sound like overkill to you, but stay with me while I explain! How long should I give a seller to fix the problem before I contact eBay? Covers your purchase price plus original shipping on virtually all items. Here is a box that was shipped with FedEx. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. Seller with 11000 feedback. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. 01-08-2020 Normally the seller sends a return label and refunds upon return of item, provided, one, payment was made by a method that gives buyer protection in eBay and two, the item is returned in same condition as was supplied. You accept returns in your policy, and the buyer changed their mind about a purchase. Car & Truck Safety & Security Accessories, Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? I don't know what thread or post or member you are talking about, but generally speaking: (1) The seller protection is only available to Top Rated Sellers feedback count does not determine Top Rated Seller. Even if the dispute is clearly on their end, it is always best to keep good communication with them and always take the approach that you want to help to resolve the issue. However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. Make sure you know what you can ship and what you cant to avoid delays and fines. Ninety percent of people will just not think to call them and fight it.
Social Emotional Learning Conferences 2022,
Tarkov Level Xp Requirements,
Articles I