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Great addition but a bit more info could be needed. Please help. I know your script works for others, so it must be something within my implementation of sc_task. Sign-up to get the latest news and update information from ServiceNow Guru! Has anyone managed to do this successfully, or do they know how to? You could exclude all check box variables from the list by modifying the two queries in the code to account for variables with a value of false. I would use a record producer when you want to gather some information using a form (variables) but create some other type of record (incident, change, enhancement, etc.) Which means if you select a Category of Software, all Subcategories with dependent values of Software will show. Build like you mean it!! Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. I have tried encapsulating the macros inside containers and then editing the Hide Script to allow containers to be hidden with no success. Record producer simply insert a record in the selected table. Another thing is that someone suggested merging the business rule script into the client script in request and sc_task tables. Hi Mark, Thanks for the above, Ive slightly modified this to set the backgroundColor of the label as below: labelElement.style.backgroundColor = color; Im struggling on fields which automatically flip the label above the field i.e. So the message that is added in Firefox is like this- Absolutely. A limit involving the quotient of two sums. Good to have a couple of choices! Any ideas on the possibility of changing the first form header/separator from A/B to just display A? Preview. function onLoad() { Variables belong to global application so script is accessing on global then it worked. Has anyone had any issues with this with the Aspen Hotfixes? 0 coins. Mark, cool thanks so much I googled it and only got two results, yours and another post and still was not 100% sure what the purpose was for so now I got it Thanks, -e. These scripts are still incredibly helpful even though we now have the option to run UI Policies on Catalog Item/Request Item/Catalog Task. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. Is it possible to rotate a window 90 degrees if it has the same length and width? Your question is outside the scope of this article. Please note i dont want a HINT when i am actually selecting a value from Drop down ( i know we can just add Hint in this case). Is there a single-word adjective for "having exceptionally strong moral principles"? Ive written before about how you can quckly export and import data between ServiceNow instances using the XML export/import context menus. Catalog item and Record producer are two fundamental of service catalog in servicenow. Must be some limitation with the Service Portal API. Well done. More customization options are available. We use a number of ui_macros inserted as variables, and the client script seems to not be able to set those to hidden, even from the ui javascript executor. scriptCode += "g_form.setDisplay(\"variables." Both of these ways are not working. Continuing on from the example above, the 'Make' variable . Nice work!, What does the $ & $$ means in above script? I just tested on a clean demo instance and it worked fine there. The client script is pretty simple since the heavy lifting is being done in the business rule. rev2023.3.3.43278. This is certainly possible, but it depends on how you are including those variable values in your email. Thank you for taking the time to read this, I hope this can be useful in the future. Unfortunately, ServiceNow doesnt give us a simple way of accomplishing this. ServiceNow - Dependent Variables on Record Producer in Service Catalog. I sourced my Business Rule from a different blog but took some inspiration from your idea to hide false checkboxes (type = 7) Here is the script of my BR: hideEmptyFields(); Ive posted an update to this article. function hideEmptyFields() { However, Im having a hard time wrapping my mind around turning it into a callable(within another client script) or global UI Script. However, they are currently on Berlin but are going to upgrade (skipping Calgary) to Berlin and was wondering if I should still be considering this or just use the new UI Policies for dealing with this. I notice this works for variables that are not within containers. Steps to Reproduce In an affected instance: Open the Record Producer Attach an attachment Submit the case Wait 10 seconds and refresh the My Request Hi All! You will need a variable of Category and a variable of Subcategory. This was just what I was looking for, thanks for sharing. Cheers, Mark. I have tried the script. Mark, any chance something like this could be done to a change the name of a list view column header? Catalog Item will end up in opening a request and request item and attaches a workflow and catalog task, approvals. The topic is Introduction to Record Producer in ServiceNow. I dont have specific code for that though because it will depend on how your UI macros are constructed. The post Certified Diversity Recruiters appeared first on Crossfuze. More than one way to skin a cat . Incident Variables Report (Click to view), Incident Variables ReportVisible to: EveryoneType: ListTable: Question Answer [question_answer]Filter: Table Name is incident ANDValue is not EmptyGroup By: Table sys ID. for (var i in current.variables) { Here's another example that shows how you can access record producer variables using the 'producer' object. Then you can invoke the function from any form with a single line. I havent found a way to do this for an approval record. My form has 4 fields with there variable names as follow - name, operating_system, instance_type, storage Ive updated the instructions above. If youve done all of the above steps correctly, you should end up with a nicely-populated Record producer reference field on each generated record. Check out the top of the comments section here for some code to get you started. I found that just about the same time I saw your post. The service creator-created record producer puts it at the beginning of the short description, but this solution gives us an actual field, very nice! Subscribe to get the latest news, events, and blogs. Thank you for sharing. The table structure and element IDs are different in the service catalog. HmmI tried to create the BR, and when I use the syntax checker, I get these errors. Heres the modified version of the script, if anyone is interested: Thanks so much, this saved me so much time! How do I get the value of text input field using JavaScript? How can I get it to redirect back to the homepage outside of the iFrame? But i want to use setDisplay which is not working at all. Identify which ServiceNow Record Producer was used to create a record, Force population of record producer used Business rule, /***There is no dynamic way to record the record producer used so we can force it here. All variables can be rwached through the producer object in the record . Next, select the referenced Form Mapping using the drop-down on the 'Use Key . Does this solution also effect the way the Approval Summarizer (variable_summary_approval.xml) displays variables for an item? Like I have a Region dropdown list and on the basis of value in Region I wanted populate label in another field. This is working perfectly to hide the empty variables in the Request, but it is not hiding the empty variables from any Catalog Task (sc_task) spawned off from the Request. 2 Answers. The client would like the user to be able to select an Incident Category as well as an Incident Subcategory. var v; New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. 1. Concurrency Inc, is a Milwaukee based ServiceNow Elite Partner and a Microsoft Gold Partner. Sign-up to get the latest news and update information from ServiceNow Guru! 0. Advertisement Coins. Check out this boatload of useful ServiceNow code snippets, to help you quickly and easily do a great many things on the ServiceNow "NOW" platform! Well done. This works just as well: Ugh. When the Category changes, the Sub Categories are populated as they should. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. I am trying to modify this script to allow enabling and disabling mandatory for the variables based on another flag set on the sc_task record. ServiceNow Human Resource Service Delivery (HRSD), Difference Between Inbound and Outbound Web Service ServiceNow. This allows the entire variable set to disappear on the form. What is the correct way to screw wall and ceiling drywalls? Client-side gets them via g_form.getValue ("field_name"); Server-side gets them via ritmGlideRecord.variables.field_name (or for dynamic field name, ritmGlideRecord.variables [fieldName]). function onLoad () {. You did such an amazing job. below is the server code function Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. Then you just need to add the correct format in your client script with the correct parameters: changeFieldLabel(u_tractor, Old Road Tractor, white, bold, black, 1px dashed white,0 5px,,underline). My only remaining issue is hiding the variable set title if all variables are hidden. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! // gs.log(BR RITM Variables for + current.number + : + g_scratchpad.emptyVars); Why is it so? /* Put all variable values and labels from the variable pool into an array */ To use variables from a Record or a Reference (dot-walking), expand the data pill to show its fields. I know this would mean a performance hit on the client vs running the major work server-side. Ive just figured it out with some hints from your other post. We have a global variable set for attachments with a real generic label Please attach any pertinent data. Oftentimes it is more desirable to redirect users back to the catalog or their homepage and provide them with an information message telling them that their record has been created. Unfortunately I dont know of a simple solution for that. Keep it up. Couldnt get it to work at first, but it does now. Without going too much into how the catalog works, a catalog item or record producer refers to fields to be populated as variables. (Service catalog fields are "variables", and they are different from normal table fields). This was super helpful for a form Im building. Using Static Choice Input Variables. The alternative would have been to remove the dom reference and replace it with glide. You can also view the icons within. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. Why are non-Western countries siding with China in the UN? //Hide all empty variables using the scratchpad object passed from Hide Empty Variables business rule I have a record producer where I modified the labels with a catalog client script as you explained above. I have been racking my brain on trying to get it to work on the sc_task table. How do I align things in the following tabular environment? #ServiceNow. Usually if a client script isnt working you can find some clues in the browser error console so Id check there. Youll need to get ServiceNow support to help you with this. Keep it up. Configuration fields . This script takes the values of the caller_id, cmdb_ci, and contact_me variables, and combines them to be populated into the work_notes field on the generated record. Below is a much more efficient way to do it using "getRefRecord()" method which returns us a GlideRecord object for that particular record referenced in our . .. your suggestion worked perfectly! http://wiki.servicenow.com/index.php?title=Creating_Reports. If you can set it up and reproduce it in the ServiceNow demo instance I can take a look. What can a lawyer do if the client wants him to be acquitted of everything despite serious evidence? Triggers and actions create and populate variables. Other times you'll need to do a GlideRecord query to get it. I know you can set a label by configuring the list control, BUT is it possible to have the same related list (relationship) on 2 different views (of the same table) and have them labelled differently? Is it a known issue or I have to do something else. What is ServiceNow Record Producer 2. It seems like this code doesnt work on the new Service Portal? Anyone know how force a record producer to update an existing record instead of inserting a new one? I rebuilt the test cases on demo18 and everything seems to work fine. Typically, record producers are used to allow users to create incident or change request records. Erik, Its been a while since I implemented that but I know that you can run into errors trying to run client scripts in popups. Seems to be something with the setDisplay function. When the record is submitted using a record producer, you are redirected directly to the generated record. Many a times we need to fetch data through a particular Reference field on a table, so we either go by dot-walking approach or we do multiple GlideRecords to fetch it. }. I've updated the article. Youre right, its not needed at all. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. producer. This one needs to be done a bit differently. What is the difference between UI policy and Data policy In ServiceNow? Default variable editor The default variable editor is applicable only for record producers. In some cases, the variable itself is not displayed in the variable editor Release London and below Cause The issue is caused due to the Identify which ServiceNow Record Producer was used to create a record, Exporting Service Catalog Items in One Step, Adding a Redirect and Info Message to a Record Producer, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! Since Service Now locks everything down, it can be difficult to make this work. i.e. Not the answer you're looking for? Is there a way to do the same thing with a catalog item record producer for a variable?! Im working on a catalog form where Im going to want to use this function conditionally for multiple fields. An IFrame with buster set to true will continue to expand the Firefox scroll bar (FF v49.01). I tried digging around online, but wasnt successful in figuring it out. If youre going to use this a lot I recommend setting up a global UI script with the following function. I've updated the article. From the ServiceNow Wiki, here is some documentation to read before you start building your report. First, you should know that you can right-click any field and personalize the label for that field. Check out my updated script above. producerVars.addQuery(table_sys_id, current.sys_id); Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. ecord producers in Service-now allow users to create records on any table directly from the Service catalog interface. You would have to add or modify a mail script for that notification to check each variable as it gets added to the notification and make sure that it has a value. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. The purpose of the business rule is to overcome the issue this article is about. This is a lot more helpful. Because of the way this works, it will replace the link as well. How To Add Schedule Job In Update Set In ServiceNow? Those numbers correspond to specific variable types (labels and containers) that we dont want included in the query because they should not be hidden. Ive written before about different ways that you can solve one of these challengesmaking the variables read only, so that they cant be modified after the initial submission through the service catalog interface. I dont think its been documented anywhere and I havent seen any other use for it other than this. Ill provide an update when I figure it out and if nobody has already posted it. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! I think the problem is in your if statement. Thanks for your post on this!! For extended tables (such as incident) you can override the label for a higher-level table (such as task) just by changing the table name on the label record and doing an Insert rather than a save. I tried it on several requests on both of our sites and it works fine so there must be something else blocking it from working for whatever reason that doesnt happen on ours bizarre ill be interested in seeing what Mark says.. g_form.setDisplay(variables.caller_id, false); works fine there. I've created a 'changeFieldLabel' function for this purpose. Hi, I appreciate this is an old script now but it does still seem to work. My method does everything within the record producer itself, but admins could break the code if they dont pay attention to what theyre doing. What video game is Charlie playing in Poker Face S01E07? The difference between the phonemes /p/ and /b/ in Japanese. Is there a way to change the label dynamically on the basis of some other value. g_scratchpad.emptyVars = emptyVars.join(,); Any fixes for that? Ive updated the code above. Record producers in Service-nowallow users to create records on any table directly from the Service catalog interface. Ive never had an issue with this in Firefox so Im not sure why it wouldnt be working for you. In order to get the redirect to work in the CMS interface you have to set up a new page for your site that contains a dynamic content block with javascript to redirect the user to the correct place. 2K subscribers Variable set in servicenow is a collection of variables which is reusable and we can use variable set in multiple catalog items and order guides. Your above solution works brilliantly, if we dont have check boxes and Containers. Additionally, when checking syntax on the CS, I received this warning: Those errors are a case of the syntax editor being a bit more aggressive than it has to be. Save my name, email, and website in this browser for the next time I comment. If you put this as a business rule, itll pick up what you submit using the sysparm_action parameter in the glideuri map. Why does the rule have to exist for every target table if its hte same code each time? Ive done some testing with it to see if I could fix it, but it looks like its not a simple workaround. Navigate to Service Catalog > Catalog Definitions > Record Producers. Thats handled in the else statement in the business rule script above.

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record producer variables servicenow
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