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For location services: Settings -> Privacy -> Location Services, for notifications: Settings -> Notifications. In particular, the following form part of the Sellers terms unless otherwise specified: SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties. Why is there a time limit when I buy tickets? To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. n& ^!$xsC1 E(nnK!d* 8p^38 |w _>c*)iS. Write a review Ask a question. You will receive an Order Confirmation via email immediately. The user in this instance may view the Mobile Ticket on a desktop computer via the link in the confirmation email and print the barcode, or can visit the box office on the day of the event. Please try again, or try reducing the number of tickets you have selected. <> Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information. What happens if I lose/change my phone or accidentally delete my Mobile Ticket? Your barcode will be on the first page that opens (the homepage). What can I redeem my Ticketek Gift Voucher for? Limitations on number of tickets purchased. Once your new card has been printed, your original membership card will be cancelled and a new barcode will be provided to you. General Your membership number is your account ID and can be found at the top of your membership card or the bottom of an email from AFL Membership. Tour dates Ticketek is selling for the following venues only. Many businesses act as Ticketek Agencies throughout the country. Once you have logged in, update your information. 3 0 obj to collect tickets. Information specifically relating to AFLM Membership 2023 will soon be communicated via email and our website. How will I know when my content is personalised? Promoters sometimes request that a number of tickets be held for promotional purposes. All members will have access to buy at the same time. What qualifies as a concession ticket? My AFL Membership card has not yet arrived, what should I do? If the number you have entered is definitely correct, it may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. More information relating to mobile ticketing will be communicated in the lead up to the season. Can held seats be purchased through any other channels? For example, if the ticket limit for an event is ten tickets then you could buy two and reserve eight, buy four and reserve six and so on. The recipient must have an internet-enabled mobile phone to be able to view the Mobile Ticket. Ticketek recommends that you select Registered Mail for these events where available. Ensure your contact and personal details are correct. If an event is cancelled, you do not need to apply for a refund as we will automatically attempt to process a refund back to the original payment method used to purchase the ticket. All rights reserved. When tickets are no longer available the event will be displayed as Allocation Exhausted.". With a focus on superior customer service, innovative products and market-leading technology, Ticketek processes more than 18 million tickets to over 5,000+ New Zealand events per year. How do I access Accessible seating tickets? Accept the Ts&Cs and "Submit" 9. The email account that the message has been sent to is full. <> Going to an event with a social club, company, school, family or friends? "The @Ticketek _AU app has crashed - right before Ed Sheeran. Have more questions about Ticketek Gift Vouchers? Select an event category type from the Genre drop-down menu and click 'GO'. This is an extra security feature giving you the fairest access to tickets by helping us prevent automated and unethical ticket selection and purchase activity, Make sure your selections are correct and then hit the Next button. You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. Refundable tickets are an add on option available for customers to purchase during the purchase of their event tickets. Can I delete the details of my saved credit or debit card? General Admission seating is subject to availability, and information for each game will be released the week off on our website here. Your region is identified by your IP address. Please note: The My Ticketek member must be the credit/debit card holder when booking tickets online. Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Where do I redeem my Ticketek Gift Voucher? Children aged 0-6 do not require a ticket, however, they must not occupy a seat. Will credit card pre-fill function work on Ticketek's mobile site and mobile apps? Ticketek may not replace tickets where seating is unallocated (general admission tickets). Ticketek acts as agent for the Seller in the sale of all tickets. 3- 12 - Junior Ticket. What is my online AFL Membership account? Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. The AFL Reserve is within the Shane Warne Stand at the MCG, and on the wing towards the Harbour Esplanade at Marvel Stadium. If you find yourself at the venue and unable to access your ticket on your mobile phone, please visit the Box Office and they will be able to help you. Ticketek may not replace tickets where seating is unallocated (general admission tickets); You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. Yes, it will. How long are my friends seats placed on hold? The announcement of P!NK's Summer Carnival tour of Australia coincides with the release of her highly anticipated new album, " TRUSTFALL ". I am having trouble logging in and cannot retrieve my password using the forgotten password facility? If I have a saved credit or debit card details, do I get a chance to review my saved card details before submitting payment? Other customers may be in the process of completing their transaction on all remaining tickets, or the number of tickets requested is greater than the maximum available adjacent seats. Where can I find my AFL Membership number? This ensures that the group remains together when purchasing seats by avoiding the following scenario: No, Ticketek will not retain your personal information unless you have already signed up as a My Ticketek member. AFL Membership will provide match-specific information about the ticket redemption process prior to each game. We recommend that you confirm with your venue whether they have an existing ticketing agreement. Will mobile tickets be removed from the Ticket Wallet after an event? Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). 4 0 obj You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation; The Seller reserves the right to add, withdraw, reschedule or substitute artists, performers, teams or players and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity. These special event Gift Vouchers can only be redeemed through Ticketek Agencies for the events which they relate to. Yes, if you need to visit the full site on your phone for any reason, you can access it by hitting the "Standard Site" link at the base of all pages. What happens if my tickets do not arrive in time? Best Available, Platinum, Gold, Silver, Bronze, Best Avail./Any Price. %PDF-1.5 If you have been forwarded your Mobile Ticket from a friend, you can add it to your Ticket Wallet by tapping the Share and Save button at the base of your ticket. I had the opportunity to study abroad in Australia during the summer of my Junior year. Each ticket that we sell contains the following condition of sale: This condition of sale entitles Ticketek to cancel any ticket that we detect as being sold in contravention of the condition, without refund. Can I buy tickets if I am based overseas? You will get an error message if you enter the Voucher ID incorrectly. In most cases, a GA ticket is a standing floor ticket. Once you have added tickets to your Passbook, you will be able to access event passes at any time regardless of connectivity. Unless otherwise provided under the Refundable Tickets Terms and Conditions of Sale (if applicable): Admission to an event is subject to the Sellers Terms. endobj Ticketek may cancel an order made as a result of any such error, although in the case of a pricing error Ticketek will endeavour to contact you to give you the option of purchasing the ticket at the correct price. The app is built for the iPhone, although it will run on an iPad at iPhone resolution. <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S>> You can click the View Map button to view the section of the venue where your seats are located, If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. How do I unsubscribe from My Ticketek emails? To do this, please check the 'keep me signed in' box when you log in. Can event notifications and location services be turned off from the Ticketek app? We recommend you choose Ticketek's ezyTicket (where available) or Venue/Pre-Paid Collection Outlet. You may also wish to consider taking out a relevant insurance policy to . If an event is cancelled or postponed you will need to contact Ticketek for a refund. Alternatively, you may wish to receive all Ticketek mobile tickets on your mobile phone and either forward them to your friends yourself or keep all tickets on your phone and arrive together with your friends. Can I forward my Mobile Ticket to a friend? The email may have been filtered by a spam filter. What happens if I forget my phone or my battery dies at the venue? Scanners work much better with a bright screen and it will save you time at the venue entrance changing it if your ticket won't scan. In most cases, tickets must be returned to the place where they were purchased. How do I subscribe to receive My Ticketek emails and/or SMS? We cooperate fully with the Fair Trading departments when those departments are pursuing ticket scalpers. Just enter the unique Voucher ID on each voucher until you reach the value of your purchase price. Mobile Tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 132 849 ahead of the event day to do this. You are responsible for knowing the contact details of all attendees in your group. The website only allows one invitee from a group to purchase at a time. There are three delivery options: Note that for general admission events, tickets can not be replaced. I ordered a lanyard with my ticket purchase, when will this arrive? As part of the terms of sale, the only person authorised to purchase tickets is the credit/debit card holder. There was a spelling mistake in the email address entered. Set up your My Ticketek account, or check the details in your existing account. Select 'Club Members & Public Reserve', enter your barcode number(s) into the space provided, and click 'Unlock tickets' 5. How do I gain entry to the venue using Passbook? View the range of price categories and prices to help you decide what you which best suits your needs, Click on the FIND TICKETS button to move forward and to tell us how many and what type of tickets you want, Select the Price Type. Guest passes are subject to availability, and information on guest pass availability can be found on our website here. Tickets purchased to General Admission events cannot be refunded should they be lost. No, as long as every customer has their own Mobile Ticket, you don't all need to arrive together. Can I sell tickets using online auction sites like eBay? Your confirmation email will include all of your delivery details, plus your customer information. If you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. Where do I select Mobile Ticket delivery? Your saved credit or debit card details will pre-populate whenever you are logged in and buying tickets, so all you need to enter is the CVC security code on your card to complete the purchase. Can I request a refund if I accidentally selected the Refundable tickets option? Are there any events I can't use my Ticketek Gift Voucher for? When contacting AFL Membership, you will be asked to provide us with your membership number/account ID to help us verify your information. If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. Some events have more than one price type. If your session time expires, you will receive a notification and will be required to access the site again. What are the terms of concession tickets? Ticketek's Group Bookingscan help you plan your next excursion. They will be assigned the next two seats along (next to Invitee A). Locate your ticket by the Ticketek Logo and event name and tap on the event pass to view. The mobile number provided will be sent your mobile ticket/s 8. The user will not be able to view the ticket. Search Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR Select an event category type from the Genre drop-down menu and click 'GO'. ) You must allow adequate time for collection or delivery of tickets. 1 0 obj If you do not request a refund by that date, you will have agreed to the reschedule or relocation and will not be entitled to claim a refund; If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges unless otherwise notified at time of purchase). Enter the required information in the fields provided. Some events may have a Family ticket which includes 1 Adult and 1 Junior. The Mobile Ticket delivery option will be displayed with the existing delivery options when it is available. How do I find my tickets once they are in Passbook? Marvel Stadium - Ticketmasters accessible seating hotline 1300 883 622 or complete theform on Ticketmasters website. Concession and Children's ticket entitlements vary from event to event. What if a show is cancelled or postponed? Will the event be reserved seating or general admission. If you arrive late, you may not be admitted until a suitable break in the event. Ticketek monitors eBay and other online auction sites for tickets that are being sold in breach of our Terms And Conditions. You may not be permitted to take into the event, or use, cameras or other photographic or recording equipment (including mobile phones). I have a saved the details of my credit or debit card, but I am not getting the option to use it to pay for my tickets? The example above is for an adult barcode. Upload your ticket. Yes, the full transactional pipeline is contained within the mobile site, so you can purchase tickets to any event through the mobile site. Your barcode number can also be found via your online account here. All mobile tickets stored in Passbook are also barcoded (but with a different 2D barcode). Will I be required to pay a transaction or ticketing agent fee as part of the complimentary ticket redemption? If you purchased more than one ticket, make sure you print out and bring along each separate ezyTicket PDF to the event. Do I need to add to Passbook to gain entry into the venue? Your AFL online account allows you to access all information regarding your 2023 AFL Membership. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of venues for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the venue name to read see more information about that venue. Print this PDF as this will be your access to the event. No, only Mobile Tickets can be added into your Passbook. No, you cannot redeem your Ticketek Gift Voucher for another Ticketek Gift Voucher. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of agencies and box offices for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the agency or box office name to read see more information about that agency or box office. Once tickets are added to Passbook, simply open the Apple Passbook app. You can view the value on your Ticketek Gift Voucher when you enter your Voucher ID on the payment page. If you want to buy tickets in more than one price category continue through the purchase process and come back to select more tickets before you make your payment, Now select the quantity of tickets you'd like to purchase. No, Ticketek Gift Vouchers are not reloadable. Can I still access the full site on my phone if I need to? Check your billing and account details. Tap the trash can at the top right of the event pass to shred the event pass. Requesting a password reset during the on-sale will use your time limit. The AFL Membership team will be available to assist with general enquiries on all matchdays at the below locations, Marvel Stadium - Membership services office, across from gate 2 (external). If you have an issue with tickets purchased through an unofficial agency please return to the point . You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you. Yes, 90 days after the event, tickets will automatically be removed from your Ticket Wallet. Please read the "What If My Tickets Are Lost or Stolen" and "What if my tickets do not arrive" questions in the Top FAQs section. Invitee A starts purchasing two seats from hold. Will I be required to pay to reserve a seat?
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