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We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. First, they do not have a refund option. Then, on that page pick the best promo code, or deals, you interested and click the 'View Coupon' button. Travel insurance is also recommended by the Foreign and Commonwealth Office. Regardless of the type of arrangement you book with us, the provider of your travel service will have its own terms and conditions (such as airline conditions of carriage, accommodation or car hire terms or tour organiser terms and conditions). In addition, the US is requiring all passengers arriving on an international flight to have a negative COVID test taken within 3 days prior to your flight. When you call multiple times, it wont move you up in the queueitll only ask if youd like to delete your place in line. Please understand this process can take several months to get a resolution and we cannot guarantee it will result in a refund. We understand a lot of you have been asked to vacate your university or study abroad programs immediately. Our liability in respect of packages arranged by us, except in cases involving death, injury or illness, is limited to a maximum of three times the cost of your package travel arrangement. If your ticket was on two separate airlines, youll have a partial credit for both of the airlines. Are the prices I see on your site in U.S. By providing personal information to us, you agree that our Privacy Notice will apply to how we handle your personal information and you consent to us collecting, using, disclosing and otherwise processing your personal information as detailed in our Privacy Notice. Yes, your travel credit is good for the same airline as your original flight. Keep in mind that not all flights will be available to book with creditsthus why you'll need to give us a call to finalize your new booking. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: We may also disclose your personal information to our overseas related entities and to service providers who perform services for us within and outside the UK. Prices are subject to increase prior to the time you make full payment. Any request for changes to be made must be in writing from the leadnamed traveller who made the booking. When emailing us, make sure you include the invoice numbers of everyone in your party. When booking with one of our consultants, please let them know your frequent flyer membership details (or other applicable loyalty program details) for inclusion in your booking. Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. We are experiencing unprecedented volumes of calls and messages at this time. If you need information regarding visa and other travel document requirements for your trip please let us know. When booking accommodation you will receive a reference number and a booking confirmation email from StudentUniverse on behalf of the accommodation provider. To view and book these flights you must be logged in and a confirmed member of StudentUniverse. If you arrive late for a flight according to the airlines check-in requirements, or miss a flight, for ANY reason, you will lose the total value of your ticket. Please understand we are working as hard as we can to help everyone. If you require your confirmation email to be re-sent, please contact us (email to: All accommodation details and contact information are printed on your booking confirmation email. If you have registered before, please check your registration is valid and has not lapsed. Yes, and this depends on the airline's policy. To the extent permitted by law, you specifically agree that StudentUniverse is not liable for any consequential damage or punitive, statutory, multiple, exemplary, or other form of damage not measured by actual damage. Second, they do not specify the baggage allowance on their e-ticket. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. So call once, get in line and hang tight! Please allow adequate time to obtain any such advice or documents. If you are actually not allowed to enter a country because of a travel restriction, you may be eligible for a refund, depending on your airlines policy. Your travel credit is associated with your original booking. The credit will be for the remaining amount of your ticket. Failure to produce either may result in the provider refusing to honour the reservation. Certain airfares and services (including some packaged airfares and services) are booked at especially competitive rates which may require payment in full at the time of booking and may be non-refundable. No, please dont! You will be asked to sign up or log in. Please be aware that overseas safety and hygiene standards are often lower than in the UK. Youll be able to use it on StudentUniverse, for flights operated by that airline. Such recipients may include the overseas travel service providers with whom you seek to make a booking. Refund Policy. Any claims that may fall under the relevant travel protection policy must be submitted directly to the insurance company identified in the policy. Please understand this process can take several months to get a resolution and we cannot guarantee it will result in a refund. If you do not wish to sign up, some bookings will allow you to "Continue as Guest". It depends on the airlines waivers and if the travel ban actually applies to you. So yes, they would ask you to upload some documents before . Therefore, where your requested travel arrangements require that your personal information be sent to an overseas recipient (other than any of our overseas related entities), you agree that this is at your risk and we will not be liable or accountable for how those recipients handle your personal information. Do not book a roundtrip flight only to use the return portion. Please reconfirm your flights at least 24 hours prior to departure. While we will make every attempt to keep this information up to date, we will not assume any responsibility for its accuracy as airlines reserve the right to make changes to their frequent flyer program without advance notice. We are not obliged to accept your order and may, at our discretion, decline the order. DONT BUY REFUND POLICIES. If any dispute arises between you and us, the laws of England and the jurisdiction of the English Courts will apply. StudentUniverse has negotiated with more than 220 airlines from Air Canada to WestJet to American Airlines and more. On the ticket, they have a link to go to the website of the airline. If you cant answer your phone anytime, it may be better to DM us so that you wont miss our messaging back (please note, we still may not be able to respond right away). We will collect all mandatory taxes, however some countries may charge additional departure, hotel or other taxes that must be paid locally. Cancellation less than 30 days before departure of first product to depart in relevant booking: No refund due. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these travel service providers. Save your details for a quick and easy checkout process. Choose one of them and take advantage of the discount! Although we specialize in student and youth discounts, most of our promo codes apply for all ages. Also, current discount deals are available at the link. Refund Policy. Your travel credit and expiration date can be found in My Wallet. Almost always, latest coupons and promo codes can be found there. Sign up for sale alerts, email-only discounts, travel inspiration and more. It is your responsibility to ensure you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation. If your flight has been canceled by the airline, we will be happy to submit a request to the airline on your behalf for a refund. Please see our Contact Us page for info specific to COVID-19 / Coronavirus. Take advantage of our promo codes and special offers to save even more. Do you have better flight specials available by phone. Prices are not subject to increase after you make full payment, except for charges resulting from increases in government-imposed taxes or fees. All deposits are non-refundable and non-transferable for changes of mind or cancellations by you. We will not be liable for any loss you incur if and insofar as you are able to claim for damages under a travel insurance policy. Out of normal office hours you may also contact our emergency assistance department on the numbers specified in the section below titled Emergency contact. The Student Union charges for various services including, but not limited to, audio-visual equipment rental, facility rental, technical assistance, and graphic design and related printed/copying. Most Popular. To use your promo code, enter it in the space provided on our checkout page. Amendment and cancellation policies differ per hotel. If your new flight is more expensive than your travel credit, you will be required to pay the fare difference at time of booking. Search for the total number in your party and log in (or Sign up) as yourself. Unfortunately if we cant reach you, our agents have to move on to help other customers. For countries allowing international visitors, the vast majority are requiring a Covid test (taken within a few days before your trip) to travel. Tuition and Fee Policies in the Event of Campus Closure. However, many times the airline shown on your ticket is not the airline you booked your ticket with, or your ticket may have had multiple airlines. Additional taxes and surcharges that cannot be pre-collected may be charged locally by car rental agencies, hotels or other suppliers. Most airline tickets do allow changes for a fee, plus any difference in fare. All rights reserved. After placing an order, you will receive an email from us with a StudentUniverse invoice number acknowledging that we have received your order. We will try to reach you again as soon as we can. You are solely responsible for any such fees as well. Expires shortly ERE Show Coupon Code in Student Universe coupons $30 OFF COUPON CODE Up to $30 Off With Code The Foreign and Commonwealth Travel Advice Unit may have issued information about your travel destination. Studentuniverse Refund Policy Promo Code You may check the link for Studentuniverse Refund Policy Promo Code. Where we accept your order, we will confirm such acceptance to you by sending you an email that confirms that the booking has been accepted on behalf of the provider. It is your responsibility to ensure you have the proper visas/documents. You agree that your sole legal recourse is against the specific provider, not StudentUniverse or its affiliates, parent company, shareholders, directors, officers, employees, agents, or contractors. If you are booking a flight for someone else, you need to sign up with the travelers information as the airline ticket will be issued in the name of that person. And in case you didnt know, you dont have to be a student to book on StudentUniverse. Many airlines are updating their policies regarding travel credit use deadlines. First, visit the link for Studentuniverse Refund Policy Promo Code. For many airlines, the credit is good through December 31, 2020. Your legal rights in connection with the provision of individual services and third party arranged packages are against the specific provider and are not against us, except to the extent a problem is caused by fault on our part. Baggage is entirely at owner's risk. Reviews. Specified hotels may offer student discounts. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? Your travel credit can be found in My Wallet. Any provision (or part of any provision) of these terms and conditions which is invalid in any jurisdiction is invalid in that jurisdiction to that extent, without invalidating or affecting the remaining provisions (or part provision) of this agreement or the validity of that provision in any other jurisdiction. If we can't resolve your complaint, go to to use ABTA's simple procedure. Travel documents cannot be transferred to another person to use. Search for the total number in your party and log in (or Sign up) as yourself. Beginning January 26, 2021, all travelers entering the USincluding US citizenswill be required to provide proof of a negative COVID test taken within 3 days prior to your flight. Please contact your airline or refer to its website for detailed information regarding their checked baggage policies, or alternatively please visit for more information. Were all working overtime to try and help as much as we can. StudentUniverse is committed to protecting the privacy and confidentiality of your personal information. Travel credit is stored on your StudentUniverse account for future use. Whether the cancellation is initiated by you or the provider, in addition to any supplier and airline cancellation/amendment fees, we may charge the following fees on a Per Passenger, Per Booking basis in our sole discretion: (A) Domestic US flights: Cancellation Fees: $75.00 / Amendment Fees: $75.00; and (B) Flights to/from the Rest of the World (destinations outside of USA) Cancellation Fees: $250.00 / Amendment Fees: $150.00. The Community List is available for inspection at Please speak to one of our consultants for further details. A change to your student status will not impact your credit. Prices are per person and inclusive of tax unless otherwise indicated. Please see the chart below to see if your flight is eligible for these rewards. Transport and accommodation providers have differing cancellation policies and rules. We accept no responsibility for any extra expenses that may arise, extra hotel taxes and fees, cancellations or freight charges from your bank or credit card company. Yes, and this depends on the airline's policy. 1 et seq., and administered by the American Arbitration Association under its Consumer Rules. If your ticket was totally unused, itll be for the full amount of the original ticket. Most of our deals are available to be purchased online. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts not listed will not be ATOL protected. We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these Booking Conditions. Ticket holders must have current student or academic/teaching staff identification and/or proof of age with them when travelling. We do not accept any liability or costs incurred that may result from these changes, other than in accordance with the Package Travel Regulations. Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that we become insolvent. At this time, many (although not all) airlines have issued a waiver for a free change for any travel in March or April. Please confirm which airline your credit is with by visiting My Wallet. If you want to cancel or change your flight and you know and agree to your airline's policy, you can do so yourself by going to the "My Trips" page and following the prompts. In each case above, a service will be deemed to have been provided to you with reasonable skill and care if it complies with the locally enforced regulations of the country in which it is performed, or, in the absence of locally enforced regulations, if the service is delivered in a reasonable manner given locally accepted standards and practices. You may cancel your travel arrangements at any time, however please note that certain travel arrangements may be non-refundable. Airlines allow this for international travel, but do not allow it for travel solely within the U.S. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. No one other than a party to this agreement, their successors and permitted assignees, shall have any right to enforce any of the terms of this agreement, including under the Contracts (Rights of Third Parties) Act 1999. We will ask you for details about your experience to forward to our technical support team. The booking confirmation email or reference number must be given to the accommodation provider at check-in. Make sure there are enough seats remaining for your party and let everyone go through the checkout process. We can arrange travel insurance for you or provide you with a quote or general information about the travel insurance options available to you. We cannot provide advice or recommendations on whether or not you should travel to a specific destination right now. This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. Airlines have specific guidelines for minors traveling without an adult (Unaccompanied Minors). Service providers reserve the right to refuse service to travelers at their sole discretion and including, without limitation, if the traveler (i) lacks proper documentation for the country of destination; (ii) has a contagious disease; (iii) is under the influence of alcohol, drugs or narcotics; and/or (iv) manifests disruptive and/or unruly behavior. Travel for less and live for more with deals, contests and more. We may correct any pricing errors on our website at any time. Become a FREE member to access our exclusive student travel discounts. You can contact our customer support line 24hrs a day, 7 days a week from wherever you are in the world: +44203 056 7993 if you booked through a consultant; or. 198 User Reviews. StudentUniverse AU has got you covered. Verify your student status to purchase exclusive student fares. Some US states are also requiring COVID tests for travelers to enter. Generally, we will only disclose your personal information to these overseas recipients in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf. A credit or debit card must be used to confirm any booking. If your airline is offering refunds, we can advocate for a refund on your behalf. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. We advise you also to print the on screen confirmation. We have no responsibility for these services, nor do we have the authority to make any warranty or representation regarding their standards. , If any of you students travel as much as I do, use @StudentUniverse literally just paid half price for my flight home from Europe!, @StudentUniverse always comes in clutch with the flights., Promo codes straight to your inbox so you can double dip and save even more on your discounted airfare. 5 months later I am still trying to get my $900 back from this scam. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. By purchasing a ticket from us, you give StudentUniverse explicit consent to contact your school to verify your current enrollment status. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of, Inc. or its affiliates. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Have I signed up before? If that happens, we will not pay any booking cancellation or other fees or any accommodation, travel or other costs you incur because you are denied boarding, are unable to travel as scheduled or are otherwise unable to use your booking. Business Details Give us a call back when you're ready to rebook. The construction, validity, and performance of these Terms and any disputes between the parties shall be governed by and construed according to the laws of the Commonwealth of Massachusetts, without giving effect to its conflicts of law principles, and any federal laws applicable therein.

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studentuniverse refund policy
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