buyer says i sent wrong itemanimal sanctuary los angeles volunteer

26-05-2020 Case in point; I sold a wallet described as new in the box recently. The last they knew my case already and they closed case on my favor even after they had accepted for buyer to return item. If you find an item on eBay that you think is fraudulent, report the listing directly. be lucky you got your money back I've been on ebay for over 20 years man you got hella lucky 99% of the time you'd be fuct. Copy and save both forms before submitting them. For approved returns, Mercari provides a free shipping label to the Buyer. I had them call the next morning and asked them how one was supposed to prove this, and asked if it was ebay's policy to be complacent with their website being used to commit felonies. I stopped shipping to Canada because of customs problems. Answer (1 of 4): Hi. I agree with that. This is why I take photos of the item with the eBay paperwork. to confirm if the buyer is correct as they just seem to send the item back to me and when I complain to say nothing is wrong with the . Create an account to follow your favorite communities and start taking part in conversations. Once I listed a new in box item as white when it was really blue. It WAS new in the box. Thanks for the reply. Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. Things like this happen. Aamzon advised we can do what we want. Or when Williams Sonoma sent 99 knives, which cost $40 each, to a shopper who wanted just one. I know I have to send the refund regardless, right? The item is damaged or unusable: Contact the seller to ask if they'd like you to return the damaged or unusable (example: locked phone) item. zahidzaman 2 yr. ago It's tough dealing with customer service when they're all Filipinos who don't understand or care. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. Has she possibly got you mixed up with a different seller ? You send the item promptly but days later you find that the check bounces, leaving you with nothing. On the package in the picture the buyer sent I can't see the original label (the one I would have stuck on it), but on top of that is the one, I gather, that is from Canada Post that does, in fact, have that same Canada Post tracking #. I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. If youre a trusting person, you may send the item in good faith, assuming the email is authentic. You end up owning expensive packaging, without the desired product. Am I supposed to follow up with Royal Mail or it is now his responsibility? After completing the sale normally, the seller will post the package with the correct address but the wrong name. eBay are only concerned with issues that affect their own profit margins. Check out this video to understand how dimensional weight is measured when shipping. Welcome to the Selling board! So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. Tip but it is really suspect that they created their eBay account the day they ordered my item. The email will state that the payment will be released to you once you have proven that the goods have been sent. I think padi means, the buyer is looking at a red top (for example) from a different seller and saying it's wrong. Thanks guys, Ive emailed the buyer and said shes sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but Ill go and have a look through help. Stockholm syndrome is a proposed condition in which hostages develop a psychological bond with their captors. CHAPTER XIII. The item is missing parts or features, and this was not disclosed. I'm based in the UK I had two items sell on the same day, both with InPost delivery. I never sold a necklace on ebay period, and never saw that one in my life. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. My guess this looks more like a customs/po thing than a buyer doing that, because I would think a buyer trying to fool you would more carefully cover the label underneath. Did you try talking with the buyer? For example, they may ask for cash, bank transfer, check, money order or even gift cards. However, if the item was damaged when it arrived at the Global Shipping Center, or if an item is defective or not described properly, the seller would then be responsible for the refund. 2023 Comparitech Limited. He never responded to me again, just proceeded with an inad return case and sent back the switched item, which was worthless. Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received. 2. You may see a coveted item for sale and quickly purchase it, sometimes paying above market price to secure it. In one example scammers contacted AT&T customers and told them eBay would pay half of their cable bill if they paid six months upfront using eBay gift cards. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . Private deal offered outside of eBay A buyer may see your item and offer to pay for it privately rather than using eBay's official payment channels. On August 12th I got a decision back stating: We reviewed this case and decided to issue the buyer a full refund. The other thing to remember is that every computer, phone, tablet, laptop will show colours differently. In most cases, the refund takes 3 to 5 business days to process. But obviously I cant prove that. Be cautious when purchasing items from the following list: This scam is clever because the deceit occurs offline after the eBay transaction is complete. Be aware and act cautiously as financial dealings online can be risky no matter how careful you are. Send a poliet email to the customer informing them that they have returned the incorrect order it could be a mistake . 09-10-2020 Thanks for the policy violation on your part eBay. Omg I JUST heard that same story!!!! 1.6K 17K views 1 year ago Every so often mistakes will happen. You can request that the buyer send the item back to you immediately. The buyer pays quickly, and you send the item without concern. Ebay basically says, "Well we don't know what you actually sent the buyer so we can't be sure who's side to take here so we always favor the buyer." I am simply astounded. It certainly looks a much darker top in the listing. So Im very happy because obviously its buyer scam(hes done it before based on his feedback to another seller). You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below. The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. 05:49 AM. did said person say they woud send you the motorcycle and the title and then you would have to pay? Gift card scammers reach out to victims by phone, email, or social media. It is supposed to result from a rather specific set of circumstances, namely the power imbalances contained in hostage-taking, kidnapping, and abusive relationships.Therefore, it is difficult to find a large number of people who experience Stockholm syndrome to conduct studies with any . So in order to sell my stuff I have to offer just regular shipping which doesnt come with tracking. Did you include the reference number on the label? I saw in a similar post somebody suggested to ask the buyer to send the "wrong item" back, I guess for evidence. Call them constantly, email them, tweet them, bug the shit out of eBay for business on Facebook, demand to talk to supervisors, refuse their offers for a call back and stay on the phone instead so that they will have to update you every two minutes about their progress finding a supervisor. To be really honest I suspect it another seller trying to get a replacement for a return theyve had, otherwise where did she get this cheaper version from? Hey Im kind of new to mercari and Im really nervous. Then gets mixed up on which item was wrong. It could be either the USPS assigned a repeated tracking number to your shipment or the USPS scanned the shipment incorrectly. I can send to any other email address OK.We'll move all . 10/31/2020 at 3:54 pm #83017 Antique Frog Keep choosing to the end, then scroll down and your contact options will be at the bottom. 1. So, I cancel the order and sent in a statement. If it's a scam, call their bluff, tell them to send back the item, if they send you something other than what you sent, report to eBay. The buyer confused me with another seller. Scammers know this and will sometimes offer high quality, brand-name items for sale at a very attractive price. You're not supposed to be liable for anything that happens to it after that. eBay somehow refunded the buyer automatically when the return was delivered. However, depending on the payment method the buyer used, it can take up to 30 days We'll automatically relist your item for you. package or mail missing? Item compatibility is buyer s responsibility. Some are targeted at buyers, others at sellers. 26-05-2020 Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. - edited I have had my hosting company check everything their end and they say all is correct and working ok. You must be new here, in this sub anything and everything is a scam ;). Met 2 other sellers on the facebook group he was bs'ing, and they reported him as well. I really feel like I am not getting any protection from scammer buyers on eBay. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. This leads you as the buyer to think youve received someone elses parcel by mistake, and you return it or take it back to the post office. The buyer received the wrong item. Powered by Discourse, best viewed with JavaScript enabled. What can I do in this situation to avoid loosing $900 and the item as well? Just trying to understand. I asked what exactly was wrong, what were the specs of the system, and what cooling system they were using. Yes it would add cost. Ahhh, New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. The buyer receives the item but claims you sent an empty box in other words, accuses you of fraud. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. Go to ic3.gov and fill out the internet crime form. If they do not rule you not at fault and release your funds, complain to ebay for business on facebook. There are two occasions in the tracking updates that says it was rerouted due to processing error. I've never owned/sold a necklace like that. That's why I thought maybe they mislabeled. - edited Ask if they want you to dispose of it or return it to them. If you play nice, they will just tell you that it's too bad and part of business. They sell fake goods and don't pay taxes. If say you suspect the package was tampered with than you are opening yourself up to loose seller protection. The status says the item was "Delivered to agent," so the item shows as delivered. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. I was hoping it was a post offcie mix up. They may even provide photos of the broken item. To get a refund from USPS, your eBay buyer can: Submit an e-form. When you issue a refund to the buyer They'll be refunded through their original payment method. Press question mark to learn the rest of the keyboard shortcuts. They offer some sort of limited-time discount in order to create a sense of urgency. They can claim the item was not received, claim a refund and make off with the expensive item. 4) Request return shipping label credit as buyer made false claim. @deala0621:There's no point in contacting Canada Post, or USPS. Go to your post office with your Tracking Number and buyer's email and pictures and make an inquiry as to what could possibly have happened prior to the package being delivered and what is your recourse.

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buyer says i sent wrong item
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