ebay seller doesn t accept returnsanimal sanctuary los angeles volunteer

I researched his supposed issue and provided him with several links containing videos as well as tutorials which show his phone working with the device that he purchased. Returns should be sent with tracked shipping that can be independently validated. See Evidence of successful delivery to the authenticator below. eBay's policy simply states, " If it's faulty, damaged, or doesn't match the description, you'll have to accept their return". a part of. Eligible for coverage, when paid via eBay checkout: Additional exclusions and special coverage, including items with limited coverage. eBay may step in without the buyer asking, if the seller didn't respond to the return request. var m3_u = (location.protocol=='https:'? 04-18-2022 eBay Money Back Guarantee covers most transactions on eBay. Keep in mind that some returns can remain open for up to 35 business days. I appreciate it. Once in a while I will have serious buyer (Resellers) who will provide a box and FedEx label. When the buyer opens a return request we'll notify you by email (to your registered email address) and througheBay Messages- opens in new window or tab. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. But we don't get back the cost of shipping originally eBay has made big strides in treating buyers fairly in recent years, at least compared to where they were around the start of the decade, but this decision is among the worst. If we're unable to send refunds to the buyer's original payment method, we may provide refunds by another method such as PayPal, or by coupons or vouchers redeemable for purchases on eBay. See Partial refund guidelines. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. Answer (1 of 15): You get a refund. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. For a low value item not worth paying return shipping for some sellers will just refund in full. Select. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. Select your carrier and enter the tracking number. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. We require all of the following to prove a successful on-time delivery: For eBay Authenticity Guarantee items, additional evidence is required. What if any recourse do I have in this situation. Classic Ebay sneak move. Select the percent you want to deduct from the refund amount. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. Thanks for being honest about this. Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. Enter a return merchandise authorization number, if you use them. The amount he wanted back was pretty much the whole amount once I deducted shipping. Whether you need to accept the return depends on their reason for opening the return. This is a good option for low-value items. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. Currency exchange rate applied to refunds. Enter a Return Merchandise Authorization number, if you use them. document.write ("?zoneid=4"); Coverage, eligibility requirements, and exclusions. If you're responsible for return shipping. How is it a benefit? In most instances, we will notify buyers and sellers with an, Open duplicate claims using other resolution methods, or, Engage in fraudulent or abusive buying behavior, or, Colluding with a seller to wrongly declare an item's value for customs, Filing a chargeback after receiving a refund, Claiming an item was not received when there is proof of delivery to the address provided on the, Falsely claiming an item was not as described, Opening duplicate cases using other buyer protection programs, Returning an item other than the original item received, Using or damaging an item and then returning it, We may provide buyers and sellers with access to each other's contact information in accordance with our, eBay Money Back Guarantee is not a product warranty, For items shipped through the Global Shipping Program, the program's, In certain situations, eBay may open a case on behalf of a user and decide the outcome immediately. 04-18-2022 My post was to the OP, not you. They say, Buyer beware but what about the sellers? If we're asked to step in tohelp, we'll ask the buyer to return the item to you. Buyers will not be covered by eBay Money Back Guarantee if they make fraudulent claims or engage in activity as described in the Abusive buyer policy. Returns related questions? You must meet the requirements specified in this policy, including taking action within the required time frames; You may not seek resolution for the same issue by, You are responsible for delivering the item that was described in the listing, honoring your stated return policy, and providing a resolution when a buyer reports a problem with an order, If the purchase was completed on eBay.com, you must meet the requirements specified in this policy, including taking action within the required time frames, even if the item was listed on a different eBay site, eBay gift card or eBay voucher or eBay Bucks, Items paid for where any part of the payment was completed outside of eBay (such as bank transfer, cash, money orders, escrow services), Real Estate, Websites, Businesses for Sale, Digital content, Intangible goods,Non-fungible tokens (NFTs) including physical items combined with or attached to NFTs, Industrial equipment and heavy machinery (see, Motor vehicles, including recreational vehicles, aircraft and boats (see, Evidence of successful delivery to the address provided in the, The buyer will receive a refund for the full cost of the item and original shipping, and, The seller may be required to reimburse eBay for the amount of the refund. This is a good option for low-value items. If the seller does not refund the buyer and return tracking shows the item was delivered, eBay may automatically issue a full refund on the seller's behalf. I quit selling on EBay for this reason. '&charset='+document.characterSet : '')); eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. Offer a replacement or exchange: You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. the seller life. They want to be like Amazon and just deal with wholesalers that import from overseas or high margin manufacturers that can sustain returns. I talk about what I have handled these returns and I tell you which policy works best for my eBay business. How to go about returning an item when a seller doesn't accept returns? 01:47 PM A Not as Described case does not require you to return the item at your expense. Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). If you don't refund to the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. When a buyer opens a return request, the funds related to the sale may be put on hold. You don't accept returns in your policy, and the buyer changed their mind about a purchase. There's very little you can do, I've sold items as 'for parts or not working' before and had them returned after the buyer had failed a repair and made the item unrepairable. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. Choose the item above to start resolving a return. They also state that they cant guarantee the condition of the item being returned. You can also find more information in our full article below. Ebay siding with buyers 99% of the time will eventually be the death of them, I guarantee it. See ourpartial refund guidelines. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. That decision is for him to be allowed to return it. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. if (document.context) document.write ("&context=" + escape(document.context)); document.write ('&cb=' + m3_r); As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. If the seller chooses to accept the return, this will then be treated as if they had offered returns in the listing. Tip I'm in the same boat right now, sold a $300 item that cost 50$ to ship, buyer requested return saying "doesn't fit" which doesn't make sense cause it was a Yamaha keyboard. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. View basket for details. You'll also be responsible for covering return shipping costs. if (document.context) document.write ("&context=" + escape(document.context)); We've outlined your response optionsbelow. I feel that I am being totally screwed. If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. I am not saying that's what OP was doing, just informational, since they are new to SNADs. No support for sellers in these cases. If you have not had to deal with this in the past count your blessings as you got away with something that almost nobody else has except the Chinese (who they have so many partnerships with they will NEVER do anything to hurt them) and the select few very large . //]]>-->, For the first time, eBay emailed me that "When a "Not as described" return is filed, even private sellers are obliged to accept the return under the eBay Moneyback Guarantee Program.". Many posts in here from sellers about this. 01:39 PM. Regardless of outcome after a 10 year run on PayPal and eBay I will be canceling both of my accounts. - Someone buys a old action figure that's in overall good condition but the descriptions and photos show it has a flaw. There are less and less sellers on ebay every day and more and more on other selling sites such as Amazon, Etsy, etc. Once received, you will have 2 business days to review the returned item, accept a buyer's refund request and give the refund, or ask eBay to step in and help. Buyer's expect returns. Refunds and billing for return shipping costs It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. You probably won't win, but if you don't call, the chance of you winning is ZERO. Here's how: From the Select a rule dropdown, choose Send a refund automatically or Approve a refund automatically. I was not trying to show how it 'benefit a buyer". Read our most popular questions and answers about handling return requests from your buyers. Proof of delivery for returned items A part or accessory covered by eBay Guaranteed Fit - opens in new window or tab doesn't fit the buyer's vehicle. The latest date for the buyer to report that the item hasn't arrived is 30 calendar days after the latest estimated delivery date or 7 calendar days after the event date, whichever is later. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. //]]>-->,