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Kid really loved the speedometer and the cruise control feature! 0000009925 00000 n After fully charging, I prepared for the first ride with the new parts. So far I've got about 60 miles on it. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. Roller Blades/Bikes. I've had it for a full month now but never knew how to. Always be sure to consult the . Powered up the scooter. E10, E11, E12 - Contact GOTRAX Customer Support. The first action we recommend is to turn the scooter on, activate the throttle, and push the scooter to normal walking speed. GXL V2:Learn more about troubleshooting the GXL V2 [Here], Apex: Learn more about troubleshooting the Apex [Here], G2:Learn more about troubleshooting the G2 [Here], XR Elite: Learn more about troubleshooting the XR Elite [Here], XR Ultra:Learn more about troubleshooting the XR Ultra [Here], G4: Learn more about troubleshooting the G4 [Here], All Scooters: How to Change your Electric Scooters Brakes [Here], Hoverboard(s): Learn more about troubleshooting your hoverboard [Here], How to Ride your Hoverboard Walkthrough [Here], Shift S1:Learn more about troubleshooting your Shift S1 [Here], EBE1:Learn more about troubleshooting your EBE1 [Here], EBE2:Learn more about troubleshooting your EBE2 [Here], EBE4:Learn more about troubleshooting your EBE4 [Here]. bay_blade2000 3 yr. ago That's not what I am saying at all. trailer <]/Prev 856594>> startxref 0 %%EOF 129 0 obj <>stream Choose a size and copy the code below to embed this guide as a small widget on your site / forum. Has seemingly chose to simply respond but not take action (i.e. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. Press J to jump to the feed. Is a fire hazard. A leading manufacturer of Electric Scooters, hoverboards and e-bikes. Problem not solved. Entice customers to sign up for your mailing list with discounts or exclusive offers. This is one of the most common problems we hear about, so it's always worth checking first. Error Codes These codes will pop up over your console's display when there are issues within your electric scooter. I've had mine for almost two weeks now, and have not experienced these issues. I'll monitor the post to see if these are isolated or widespread. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. (If you see an issue, please stop and consult a technician before proceeding.). Has refused refunds. Once you ensure the position is correct, gently slide the pack into the tiller. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. Choose from Same Day Delivery, Drive Up or Order Pickup. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). Here are some of the problems we have experienced separated into what we believe are minor and major issues: If you are having issues, please reply here and/or message me. In all cases the company has been slow to respond. Search General questions or product specific choose what you're looking for from our awesome drop down menu. But, as soon as it worked for quite some time, it started showing various problems. We'll go through each electric scooter and the error codes that occur. There is no doubt that hoverboards are a popular and fun way to get around. New Safe Step Technology - Both feet must be placed on the . There is no doubt that hoverboards are a popular and fun way to get around. If your Gotrax is not charging through its USB charging cable, it may be because of one of two reasons: 1) The battery was left plugged in too long and turned off due to overheating, or. I didn't realize my tires were about half the recommended psi. The Compact 25v.2 Battery and 150 Watt electric motor powers the GKS for up to 7.5 miles per charge. It sounds like a bad battery but checking the connections is the first step. GOTRAX sent me a battery and a replacement handle bar. Of course, you could also have an issue with your battery. I err on the conservative side, and would rather "under charge". In my case, when I got a new Gotrax scooter, it did work fine in the beginning. 0000002170 00000 n GoTrax had previously held a 1-star rating based on reviews on its BBB page, but has since increased to just shy of 4-stars with a current 3.94/5 review score. Easy fix but annoying. 0 - Normal StatusE02 - BrakeE03 - Power Assist sensor failureE06 - Cell Under VoltageE07 - Motor FailureE08 - Handlebar FailureE09 - Controller FailureE10 - Communication reception failureE11 - Communication sending failureE12 - BMS Communication failureE13 - Headlight failure. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). Then plug your charger cable into both ends and leave it overnight. Mine out of the box has this metal grinding sound coming from the back. Theres a good chance that you are charging your scooter but not getting a charge because there is something wrong with your wiring harness. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. Since battery indicator has 4 bars, easy to do the math. Scooters, tricycles, and other battery-powered vehicles are a great way to exercise and enjoy outdoor fun on a budget. Contact an authorized service center for more information about replacements. If you suspect either issue, try removing and reinserting batteries or replacing them altogether with new ones before attempting to charge your scooter again. Got stranded away from home and had to push it home in this mode which was super difficult and frustrating. k 3TXK c"b0] 3:P $% :~f 12`L,@" Power on your scooter and take it for a test drive. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. Worse issue if in a crowd or on road and people behind you don't expect you to slow down. This issue is new and is being looked at now.. If you have done these things, but are still having trouble, please contact customer service. 51 reviews. Some scooters need to be pushed to walking speed before they will turn on - this is a safety feature to prevent them from being accidentally started by leaning on the throttle when not riding the scooter. Contact: kevin@ocproscooters.com or text: 714-420-1311. I was disappointed with the v2 we received, which is a shame since it really was a fun scooter. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Post adapter arcing when plugged in. On that same hill last week I got about 16 top speed. Will this problem come back? You will see the LED lights start to flash. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owner's manual before riding your self-balancing scooter for the first time. If there is, youll need to buy another one and replace it. If you experience problems with any of these models of e-bike file a claim below. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Check which of them the problem is and get it fixed immediately. Looking For The Best Lock For An Electric Scooter? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Electric Scooters . Looking For The Best Lock For An Electric Scooter? Doesn't matter if the battery is charged or not. Beeping can also indicate uneven pressure on the hoverboard sensors. Tip: Try to lift as straight as possible out of the tiller. Step 6 Install the battery pack. Scary at first. My GoTrax (about 5 months old) started acting weird today. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. Make sure that these are not punctured if they are air-filled. This scooter is giving a E3 Error code and the manual simply states to replace the console. Front tire making a very loud noise. error: document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Mobility Scooter Battery Losing Power Uphill Fixed, How To Fix Hoverboard Battery Not Charging, Mobility Scooter Beeping And Not Moving-An Ultimate Guide, Function of the Bold Button on Cuisinart Coffee Maker-Know Everything, Can You Plug A Coffee Maker Into A Power Strip-Answered, What Happens If You Put Milk In A Coffee Maker-Truth Revealed, New AC Compressor not Turning ON- Super Quick Fixes, Should AC Drip Water Outside? Make sure the thread part of the console aligns with the drilled holes for the locking hook and gently press down to ensure the console is secure on the battery. The difference is, these are much more fun! A fully charged battery will have between 36 and 42 volts. GoTrax G2 Scooter E3 Error Troubleshooting - Part 1 Thrifty Tool Shed 31K views 1 year ago Trying to Fix - GoTrax GXL Scooter - Randomly Stops Working Fix It 4.7K views 4 months ago Why. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. If the scooter has indicator lights and they only turn on when the battery charger is plugged in that also indicates a defective battery pack. It is possible to check the voltage of your battery using a voltmeter. Can't get the scooter to start. How to restore default settings on GOTRAX GXL V2. 0000256654 00000 n Find your product below and click the link to be directed to the specific information for troubleshooting. Do you think most of the lower-priced scooters are having these problems? Check Out Our Guide! These codes will pop up over your console's display when there are issues within your electric scooter. Set the battery to the side for disposal. Gotrax G3 Plus Electric Scooter, 10" Pneumatic Tires, Max 18 Mile Range and 18Mph Power by 300W Motor, Foldable Escooter for Adult Unisex. . This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. In this video we take a look inside a GoTrax G2 Scooter. Amazon and the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. Kick stand wobbly. *You may need to perform a recalibration up to three times to fix your issue. If your charger does not turn green when you plug it in, your problem may lie in your charger. Took 8 business days to fix (total of 11 calendar days). The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. Has been extremely slow to respond with replacement parts. If still showing error code, contact Customer Support for assistance. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. It will display all specifications more visibly. Fortunately, if you have a few tools and spare parts lying around your garage, you can put together your own scooter with ease saving money as well as adding some fun to family time. Read reviews and buy GoTrax Apex PRO Commuting Electric Scooter - Black at Target. I do hope that the company learns to become more responsive and make these problems rightthats no way to stay in business. Listen or look back to see if the rear wheel is slowly spinning. These are as follows. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. I have given up on this company doing the right thing. They cannot show error codes. Front wheel cover scraping wheel - easy fix but annoying. Also, make sure to run through a full charge and discharge cycle of your battery before riding again, just to ensure everything is in proper working order. Im wondering about the race to the bottom, where companies start cutting corners on the low end to stay competitive. As usual with every GoTrax scooter, you get a 30-day return period, and a warranty period of 90 days. Short circuit charger and handlebar: Resolved by warranty.. New handlebar and charger sent in 1 week.. 2. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. Next, check to see if there is any damage to either end of your scooters charging cable. Happy to help! Troubleshoot common issues with your gotrax hoverboard with our handy guide. As we were packing it up to be returned, found that disconnecting the handlebar freed up the front/drive wheel, indicating maybe a controller issue vs a motor issue (or maybe both). The odometer illumination was bright. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. Reply, Took mine to the local bike shop. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. Beeping can also indicate uneven pressure on the hoverboard sensors. GoTrax - GMAX Electric Scooter. will respond to the email but the response itself is not helpful). Thank you GoTRAX for fixing my 7 year olds birthday gift! Use caution as extreme force may damage your scooter console or battery connections. Grab the new battery pack and ensure that your are installing the battery pack correctly. There are many possible reasons why your Gotrax hoverboard is not balancing. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. Recommended rider age . The console on the scooter displays speed in MPH, battery life, and headlight. But some parents may balk at spending more than $100 on an electric scooter. As you can see here I was able to do it with my fingers. Remove the console/head unit from the scooter by putting one foot on the scooters base and lifting up on the handlebars. . You will see the LED lights start to flash. 0000002873 00000 n For further repair and troubleshooting help please visit our repair help area. Even if just pressing for a second - Kind of scary actually. When GOTRAX GXL V2 display is blacked out you can release Power Key. We'll go through each electric scooter and the error codes that occur. E03 - Change speed settings or gear. E02 - Adjust your brake calipers so that they operate effectively. Thus can not charge scooter. Usually I have to play around with the throttle such as push down very gently and slowly to fix the problem. If your Gotrax hoverboard will not turn back on you are experiencing an issue. A fully charged battery will have between 36 and 42 volts. I haven't had any problems yet, so that makes me wonder if the company rushed into production with the Version 2 model once GoTrax became popular. Entice customers to sign up for your mailing list with discounts or exclusive offers. Turns on but shows zeros no matter what. I had my second issue within 17 business days of receiving the scooter. {k-m3gKjx The BBB's grade of "F" still . . E1, E2, E3 - Remove the console and use a soft rag to clean the connector between the console and battery. New comments cannot be posted and votes cannot be cast. Scooter is in the dumpster. Finally, take off any dust caps and make sure that both ends of your wire are clean before reassembling everything back together. No. Tighten the screws firmly. Please Note, some electric scooters share error codes. If your Gotrax hoverboard will not turn back on you are experiencing an issue. If you find any damage, replace it immediately. This Tuesday I have a brand new scooter coming that was $1400 so hopefully I can kiss these issues goodbye. E5 - Replace controller / replace entire product. Sometimes due to old age an electric scooters battery pack will need to be recharged before the scooter can be tested or operated. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. 2) You are using an outlet with a higher voltage than what is recommended for fast charging. Returned the v2 and are now trying a m360 instead /crosses fingers. 0000006275 00000 n 0000013506 00000 n Took 8 business days to fix (total of 11 calendar days). Further, the locking pin is completely . For example, only standing with one foot on your hoverboard can cause some models to beep. Visit our Battery Pack Load Testing Guide. Not much help really. The GMAX is one of our most powerful electric scooters to date. If the wheel spins only when the battery charger is plugged into the scooter then the . Edit : Ver: 1 purchased early June 2019 Not sure why all the downvotes. Check the lights, the brakes, and all the features, and make sure they are all working properly. ESn^;*43x"Ir~\+RCe&1OkX2G0Y=wIdiFS Of course, with any new or growing technology there are often hiccups along the way. I have updated my review from 1 star to 3, and will update again . This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Codes often have simple solutions and we are here to assist. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ), Learn more about troubleshooting the Apex, Learn more about troubleshooting the XR Elite, How to Change your Electric Scooters Brakes, Learn more about troubleshooting your hoverboard, How to Assemble the GOTRAX Eclipse Electric Scooter, Hawaii Begins Electric Bike Rebate Program, Unboxing & Overview: The Flex Electric Scooter. 0000001444 00000 n 0000000696 00000 n In addition, I now have the old lithium ion battery I need to figure out how to dispose. Make sure all connections are secure and there arent any exposed wires or noticeable burns. Back wheel brake mis-aligned. You can get it started again if you press the button so it's probably not a power issue. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. GoTrax electric scooters are a popular choice for commuters, recreational riders, and kids alike. 0000002987 00000 n Free standard shipping with $35 orders. This is an internal issue and the bike should be sent back for repair. Our combined issue is we have been getting run-around from the company's support and are looking to see if others are having similar problems. I finally received the replacement parts. As an Amazon Associate I earn from qualifying purchases. Brand new battery not holding charge. Visit the Gotrax . I try and ride economical to maximize range and durability. What if the part I ordered did not solve the problem? You can contact Gotrax to get more information, talk about your warranty or learn about repair options. All I've done is adjust the brake pads to prevent rubbing. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. If the unit has the handbrake, now is the time to reinstall the brake line to the hand brake. After recharging test the Voltage of the battery pack to make sure it is at the proper Voltage. - Very dangerous as you can be cruising along and the motor completely shuts off. If it is hard to install, stop and inspect the consoles pins under the head unit. If the wheel spins only when the battery charger is plugged into the scooter then the battery pack is defective. If only one device doesnt charge when plugged into a wall outlet, it could be an issue with that specific device or with its battery. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Make sure the petals are level with each other and on a flat surface. 30-day money back and manufacturing warranty.Please don't hesitate to contact us if you have any problems. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. This is the simplest and easiest way to remove and install a new battery in your Gotrax GXL Scooter. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. We show a quick view of removing the console, console disassembly as well as troubleshooting the signals to the Console control board from the Throttle Hall Sensor. Listen or look back to see if the rear wheel is slowly spinning. What did the brake pad rubbing sound like? Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem.
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